Assistant Learning & Development Manager

Job Description

Establishment Training Tools

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Director of Learning & Development.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture Department.
• Orders and organises distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration

• Compiles course/training requirements and attendance.
• Compiles hotel inspection reports, on the job observance.
• Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
• Implements MHR Learning & Development standards
• Co-ordinates up-dating of personal files of employees together with the People & Culture Department.
• Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
• Proper Quality Reporting and action planning implementation according to time frame.

Training

• Training of in-house Departmental Trainers, and selecting of those to cover every required field  
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every month in advance.
• Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable.
• Oversees the property induction process and programs – including WTM
• Ensures completion of all training according to the company Training Matrix
• Evaluates and updates property training programs and initiatives
• Identifies strategic partners for development and delivery of training when appropriate
• Drives e-learning within the property
• Follows up with participants of external courses (including Area Learning Forum and Mövenpick Business Academy) to ensure learning is applied in the workplace

Quality

• Lead planning activities for Quality
• Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.
• Setting quality assurance objectives and ensuring that targets are achieved.
• Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.
• Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.
• Assists in new hire or recurrent training delivery as required.
• Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.
• Promote quality and performance improvement throughout the hotel.
• Identifying relevant quality-related training needs and deliver training.
• Gather relevant data and produce statistical reports in a monthly basis.
• Conducts internal Audits and inspections to ensure standards and objectives are met
• Coach and motivate managers and staff and display high influencing skills
• Performs special projects and other duties as assigned by management as required.

General

• Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
• Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.
• Familiar with the Trust You and Quality related systems

Qualifications

• 2–3 years' experience in L&D, HR, or training coordination roles within the hospitality industry
• Bachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field
• Certification as a Trainer or equivalent, demonstrating expertise in adult learning principles, instructional design, and facilitation techniques
• Proven track record in designing, delivering, and evaluating comprehensive learning and development programs
• Demonstrated ability to lead and manage teams, fostering a culture of continuous learning and development
• Strong communication and interpersonal skills with the ability to build effective relationships across all organizational levels
• Proven ability to drive innovation in L&D practices and stay current with industry trends and best practices

Additional Information

Customer related experience an asset
Ability to work well under pressure in a fast-paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.