L

Ladgov

Staffs mission support for federal and private clients

Customer Services Support Specialist

Customer ExperienceConfirmed live in the last 24 hours
Full-timeWiesbaden, GermanyNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in business, human resources, or a related field, plus 3 or more years of experience in customer service program management; alternatively, 6 or more years of directly related experience, including 3 years in an English-speaking environment.
  • Proficiency in Microsoft 365, data analysis tools such as Excel and Power BI, and customer service systems.
  • Strong communication, project coordination, and analytical skills.
  • English proficiency Level III in reading, speaking, and writing.

Responsibilities

  • Manage ICE comments, surveys, and Commander's Hotline responses.
  • Analyze customer satisfaction data and prepare monthly, quarterly, and annual reports.
  • Support customer service award programs and recognition events.
  • Coordinate and standardize customer-facing service areas across the garrison.
  • Deliver ICE training and promote customer service best practices.

About the Company

Ladgov

Staffs mission support for federal and private clients

Ladgov Corporation supplies contract-based mission support to federal agencies and private clients, matching people and services to each customer's requirements rather than selling a standalone product. Its capabilities span project management, logistics, administrative and facilities support, healthcare and biomedical research, information technology, data analytics, and education. For military customers, it also arranges religious services for service members and their families, including worship and religious education. Its stated reach covers work in the United States and abroad. Ladgov Corporation is headquartered in Williamsburg, Virginia.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Williamsburg, VA
Founded
Not listed

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