A bachelor's degree in business, human resources, or a related field, plus 3 or more years of experience in customer service program management; alternatively, 6 or more years of directly related experience, including 3 years in an English-speaking environment.
Proficiency in Microsoft 365, data analysis tools such as Excel and Power BI, and customer service systems.
Strong communication, project coordination, and analytical skills.
English proficiency Level III in reading, speaking, and writing.
Responsibilities
Manage ICE comments, surveys, and Commander's Hotline responses.
Analyze customer satisfaction data and prepare monthly, quarterly, and annual reports.
Support customer service award programs and recognition events.
Coordinate and standardize customer-facing service areas across the garrison.
Deliver ICE training and promote customer service best practices.
Manage ICE comments, surveys, and Commander’s Hotline responses
Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
Support customer service award programs and recognition events
Coordinate and standardize customer-facing service areas across the garrison
Deliver ICE training and promote customer service best practices
Qualifications:
Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management — OR — 6+ years of directly related experience, with 3 years in an English-speaking environment
Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
Strong communication, project coordination, and analytical skills
Must meet English proficiency Level III (reading, speaking, writing)