Full-Time

Real Time Analyst

Confirmed live in the last 24 hours

DoorDash

DoorDash

10,001+ employees

On-demand food delivery service

Food & Agriculture
Consumer Software

Compensation Overview

$19.2 - $28.2Hourly

Junior

Company Historically Provides H1B Sponsorship

San Francisco, CA, USA + 2 more

More locations: Tempe, AZ, USA | New York, NY, USA

Role supports Customer Experience Center in Phoenix.

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Salesforce
Excel/Numbers/Sheets
Requirements
  • 1-2 years experience in real-time/workforce management.
  • Expert level experience working with a workforce management optimization tool (i.e Verint, Assembled, Aspect, Nice IEX, etc).
  • Demonstrated knowledge and understanding of key call center performance metrics such as service level, AHT, adherence, etc.
  • 2+ years of experience in contact centers, including 1 year as a real time analyst or in planning/reporting.
  • Experience with outsourced call centers (preferred).
  • Strong analytical mindset and are a multi-tasker.
  • Fluent with Google Suite.
  • Reporting experience including strong skills within Microsoft Excel and Google Sheets.
  • Experience with Salesforce and Amazon Connect preferred but not required.
Responsibilities
  • Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels and staffing needs are met.
  • Interact with Vendor leaders on staffing, call trends, and general troubleshooting across multi-site contact centers.
  • Serve as the primary point of contact for the internal support team on intraday requests.
  • Report out on staffing, contact and service level drivers, and historical data.
  • Assist with call center tool provisioning and near-term offline planning.

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, creating a three-sided marketplace. The goal is to enhance the food delivery experience for consumers, restaurants, and Dashers while expanding its market presence.

Company Stage

IPO

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

31%
Simplify Jobs

Simplify's Take

What believers are saying

  • DoorDash's continuous innovation, such as the introduction of alcohol delivery in new markets, opens up additional revenue opportunities.
  • The company's strong market presence and brand recognition make it a stable and attractive employer in the competitive gig economy.
  • Strategic partnerships and promotions, like those with McDonald's and Cold Stone Creamery, provide employees with unique opportunities to work on high-visibility projects.

What critics are saying

  • The highly competitive food delivery market requires constant innovation to maintain market share, posing a risk of falling behind.
  • Regulatory changes, such as those affecting gig economy workers' rights, could impact DoorDash's operational model and profitability.

What makes DoorDash unique

  • DoorDash's three-sided marketplace model effectively balances the needs of customers, restaurants, and delivery drivers, setting it apart from competitors who may focus on only one or two of these groups.
  • The company's strategic expansion into alcohol delivery and international markets like Canada and Australia diversifies its revenue streams and reduces dependency on the U.S. market.
  • DoorDash's user-friendly platform and innovative membership programs like DashPass enhance customer loyalty and engagement, distinguishing it from other food delivery services.

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Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.