Lead Field Service Engineer - Datacenters, MMC

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

• Technical Authority & Training: Serve as the primary technical interface for customers, developing and delivering training and instructional materials regarding system operations, safety, and maintenance.
• undefined
• Process & Documentation Management: Author technical reports, develop commissioning and maintenance procedures, and manage administrative requirements (spare parts, time/expense reporting, handover documentation) with high attention to detail.

·         Strategic Collaboration: Partner with engineering and project management to analyze performance data, drive system reliability, and meet all contractual obligations.

Qualifications

• Education/Experience: Bachelor’s in Electrical Engineering (Power Electronics/Energy Systems preferred) with 5+ years of field experience in high-voltage power systems or energy storage.
• Technical Expertise: Deep knowledge of grid-tied inverters, energy storage architectures, communication protocols (Modbus, DNP3, IEC 61850), and PLC/control system software.
• Leadership & Autonomy: Proven ability to work unsupervised in high-pressure environments, manage site-level activities, and effectively mentor or lead small project teams.
• Customer & Project Focus: Strong project management skills combined with a customer-first mindset to resolve complex technical issues on-site.
• Operational Requirements: Ability and willingness to travel (~80%), work remotely, and maintain a valid driver’s license.

• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & On Site Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• 
  Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
  
  Note:
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

#LI-Remote - This is a remote position