Client Operations Director

Who We Are 

Droga5, part of Accenture Song, is a creative agency with offices in New York, London, Dublin, Tokyo, and Sao Paulo. We create ideas, experiences, and businesses that influence culture and drive growth for some of the world's most ambitious brands. 

Client Operations at Droga5 

Client Operations is responsible for the operational health, financial performance, delivery excellence, and team effectiveness of our client businesses, ensuring that work is structured, staffed, scoped, and delivered in ways that enable outstanding creative outcomes while maintaining strong commercial performance. 

Client Operations leaders build and evolve modern operating models that balance creativity, agility, efficiency, and profitability. They leverage technology and AI-enabled workflows to continuously improve how teams work, collaborate, and deliver value to clients. 

Job Summary 

The Client Operations Director is responsible for the operational leadership of one or more significant client relationships, including direct leadership of the Project Management function supporting those businesses. 

This role oversees the account operating model, team structure, financial performance, delivery excellence, and ways of working, ensuring the business is designed to deliver exceptional client outcomes while maintaining strong commercial performance and sustainable team health. 

The Client Operations Director partners closely with Account, Creative, Strategy, Production, Technology, Finance, and Resource Management leadership to establish scalable operating frameworks, drive business performance, and continuously evolve how teams work. This leader combines deep operational expertise with modern delivery practices, leveraging technology, automation, and data-driven decision making to improve efficiency, visibility, and effectiveness across the account. 

Job Responsibilities 

Project Management Leadership 

• Lead the Project Management team across the account, establishing standards for planning, execution, resource management, and delivery excellence. 

• Build, develop, and mentor a high-performing team of Project Managers, creating clear career paths and growth opportunities. 

• Ensure consistent application of project management methodologies, governance, tools, and best practices across all workstreams. 

• Establish accountability for project health, staffing, scope management, schedules, budgets, and delivery outcomes. 

• Review portfolio-level project performance and proactively identify operational risks, dependencies, and resource constraints. 

• Partner with Project Management leaders to continuously improve ways of working and operational effectiveness. 

• Foster a culture of transparency, collaboration, accountability, and proactive problem solving. 

• Ensure Project Management is viewed as a strategic business partner that enables stronger creative, client, and commercial outcomes. 

Business & Commercial Leadership

• Establish rigorous approaches to scope definition, estimation, change management, and approvals. 

• Ensure all work is appropriately scoped and contracted before initiation. 

• Create visibility into scope consumption, staffing allocations, and resource utilization across all workstreams. 

• Partner with Account and Finance leadership to ensure client work is appropriately scoped, staffed, and delivered profitably. 

• Monitor actual performance against scope and budget, proactively addressing variances before they impact business results. 

• Deliver operational reporting, forecasting, and business reviews for agency and account leadership. 

• Support annual planning, staffing forecasts, revenue projections, and growth strategies. 

Scope Management & Commercial Governance 

Resource Strategy & Team Design 

• Design and evolve team structures that balance client needs, employee experience, operational effectiveness, and financial performance. 

• Build agile, multidisciplinary teams capable of adapting to changing business demands and evolving client priorities. 

• Partner with discipline leaders to optimize talent deployment and ensure critical capabilities are available when needed. 

• Establish clear accountability and operating rhythms across large, integrated teams. 

Operational Excellence

• Define and implement best-in-class delivery processes across client engagements. 

• Develop operational frameworks that improve efficiency, transparency, predictability, and quality. 

• Identify operational bottlenecks and implement solutions that improve performance and reduce delivery risk. 

• Lead continuous improvement initiatives across project management, production, resource management, and client operations. 

• Drive adoption of agency platforms, reporting tools, resource management systems, and emerging technologies. 

• Champion operational rigor while creating the conditions for creative teams to do their best work. 

Leadership Partnership 

• Translate business objectives into scalable operating models and delivery approaches. 

• Facilitate productive conversations around priorities, tradeoffs, investments, staffing strategies, and delivery plans. 

• Partner closely with Client Leads to ensure operational plans support account growth and long-term client success. 

• Support new business efforts, account expansion opportunities, and onboarding of new engagements. 

• Bring operational perspective to strategic decisions that impact client relationships and agency performance. 

Basic Qualifications 

• 10+ years of experience in project management, operations, client services, delivery leadership, or consulting. 
• 5+ years of experience leading multidisciplinary teams in a creative agency, consulting, production, technology, or integrated marketing environment.  Demonstrated experience managing large, complex client businesses with significant revenue responsibility. 
• Experience leading and developing Project Management teams on large-scale clients.

Preferred Qualifications 

• Deep understanding of agency financial management, including revenue forecasting, utilization, burn tracking, margin management, staffing models, and resource planning. 
• Expertise in scope development, estimation, commercial governance, and change management. 
• Experience building and leading multidisciplinary teams across Strategy, Creative, Experience Design, Production, Technology, and Account Management. 
• Strong understanding of Agile delivery methodologies and modern operating models. 
• Experience implementing technology-enabled workflow, automation, and operational transformation initiatives. 
• High proficiency with project management, resource management, financial reporting, and workflow management platforms. 
• Exceptional analytical, communication, stakeholder management, and leadership skills. 
• Proven ability to influence and drive alignment across senior leadership teams. 
• Experience working within global and matrixed organizations.  Passion for building modern, efficient, high-performing ways of working that enable both creative excellence and business growth.   

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 12/13/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $163,000 to $369,800

Colorado $163,000 to $319,500

Connecticut $163,000 to $319,500

District of Columbia $173,500 to $340,200

Illinois $150,900 to $319,500

Maine $138,800 to $272,100

Maryland $163,000 to $319,500

Massachusetts $163,000 to $340,200

Minnesota $163,000 to $319,500

New York $150,900 to $369,800

New Jersey $173,500 to $369,800

Ohio $150,900 to $295,800

Virginia $150,900 to $340,200

Washington $173,500 to $340,200

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