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Chubb

Global property & casualty insurer

Senior System Engineer - DM/TM Dept

System AdministrationConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • Experience in systems administration, networking, or application-systems operations and maintenance.
  • Strong problem-analysis, communication, coordination, and cross-functional collaboration abilities.
  • Ability to handle system incidents, support project delivery, and write documentation.

Responsibilities

  • Operate and technically manage the daily maintenance of servers, networks, and application systems related to telemarketing.
  • Communicate with team members, regional IT departments, and vendors; track and report system operations and incident-resolution progress.
  • Propose technical solutions and process improvements for telemarketing operations, including voice systems, agent desktop tools, and related business systems.
  • Monitor the stability, performance, and availability of servers, applications, and voice systems, including the voice cloud platform, call-recording storage capacity, and CRM system availability.
  • Analyze problems, review logs, and troubleshoot call-quality and connectivity issues affecting telemarketing agents; prepare regular reports and records, and coordinate with overseas technical support when needed.
  • Develop, maintain, and update system procedures and operating documents in accordance with regulations and company policies, including requirements for call-recording retention, data handling, and related controls.
  • Provide technical support and operational guidance to team members and telemarketing business users.
  • Participate in infrastructure and systems projects, including telemarketing system upgrades and migrations, and support the introduction of new technologies.
  • Work with compliance and legal teams to support telemarketing-system compliance requirements, including call-recording retention, consent records, and data privacy.
  • Report operational status and analysis of user issues to headquarters weekly.

Desired Qualifications

  • Familiarity with telemarketing systems, voice platforms, or contact-center systems.
  • English communication ability.

About the Company

Chubb

Global property & casualty insurer

Chubb is the world’s largest publicly traded property and casualty insurer, offering commercial and personal insurance, reinsurance, life and health products across 54 countries. It underwrites policies by evaluating risk, pricing premiums, and paying claims fairly and promptly when covered events occur. Its breadth of products, extensive distribution, and strong financial position distinguish it from competitors and enable it to serve diverse clients globally. Its goal is to help people and businesses manage risk with clear policy terms and reliable financial protection.

Company size
10,001+
Company stage
IPO
Headquarters
Zurich, Switzerland
Founded
1985

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