Responsibilities:

• Accountable for the technical implementation of Windfall’s solutions for customers, specifically with regards to data and applications
• Maintain a deep understanding of Windfall’s solutions and how they can be applied to meet customers’ needs
• Act as a subject matter expert, providing technical guidance and support to customers and internal teams
• Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall’s products:
- Conduct customer data analysis to better understand customer needs and inform implementation strategies
- Configure and run initial attribution based on knowledge of customer data and KPIs
- Resolve data and technical issues during the onboarding process
- Develop application training and content for customers
• Collaborate with Product leadership to build implementation processes into the Windfall application
• Stay up-to-date with industry trends and advancements in SaaS and DaaS technology

Requirements:

• Bachelors in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field 
• 1-3 years in an external client-facing role (e.g., consulting, finance, sales, etc.), great EQ is essential
• Scrappiness. We don’t have all the answers, but you’ll need to find them
• Basic computer science skills or interest in self-learning. Command-Line and SQL proficiency will jumpstart your time to value
• Great communication skills internally and externally. Prompt response and action when needed, people rarely need to follow up with you
• Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive
• Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions
• Ability to work in ambiguous environments with little direction 
• Technical experience with analytical tools, methodologies, and design

Preferred Qualifications:

• Previous experience in the Martech/Adtech ecosystem
• Experience with our target verticals (financial services, retail, travel/hospitality)