Night Attendant - Housekeeping/Reception

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common areas.

Key Responsibilities:

• To run the front desk in a courteous efficient manner;

• To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner;

• To redirect calls as appropriate and take clear, concise messages when required;

• To greet, assist and direct all visitors;

• To handle various administrative and introductory accounting duties;

• To pick up and sort internal mail;

• To stamp, deliver and maintain mail machine for external mail;

• To prepare packages and arrange courier pick up;

• To arrange meeting room schedule and bookings;

• To update phone and distribution lists;

• To replace staff as necessary;

• To answer and respond immediately to emergency response system;

• To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;

• To always be accessible to your team and management and promptly attend any problems/concerns that may arise;

• To maintain a clean, safe, fully stocked and well organized reception area;

• To establish and maintain harmonious relationships with residents, their families and employees;

• To report to management if the residents have concerns or complaints;

• To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.);

• To provide evening security and emergency response for residents when required;

• To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures;

• To clean common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows;

• To do laundry (including washing, treating & folding);

• To operate floor care machines and steam cleaning equipment;

• To strip, scrub, spray, and buff all carpet and non-carpet floor surfaces;

• To pick up garbage & recycling and transport to designated areas;

• To adhere to established residence policies and procedures, including safety rules and safe working practices;

• To prepare documentation as required according to residence policy;

• To be aware of the Residents Rights & Responsibilities and endeavor to respect and promote it;

• To attend in-service training as required in order to better serve the needs of the residents;

• To complete The Learning Centre as monthly online training;

• To attend staff meetings as required to be aware of changes in Residence that have taken place;

• To participate in the Quality Improvement Program;

• To complete other duties as assigned;

• To uphold and promote organization’s values and philosophy relating particularly to ethics, morality, and integrity.

Required Education, Credentials and Experience:

• Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience;

• Ability to provide feedback on a day-to-day basis;

• Knowledge and experience with standard institutional cleaning techniques;

• Previous experience in commercial/residential/Healthcare cleaning and laundry procedures is desirable

• Previous experience in reception is considered an asset;

• Must exhibit professional and polished telephone manner;

• Ability to handle multiple tasks at once, work under pressure, and meet deadlines;

• High organized and detail focused;

• Expertise in Microsoft Word (Word, Excel, PowerPoint, E-mail) preferred;

• Ability to work with minimal supervision;

• Current CPR and First aid;

• Current Smart Choices Responsible Service Certification (Serving it Safe);

• Current (within 6 months) Vulnerable Position/Sector Screening (VPS);

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.