Oracle

Builds databases, business apps and cloud services

Senior Manager - Cloud Hardware Support

IT OperationsConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

Proven experience leading large, diverse teams in mission-critical information technology environments, with extensive data centre exposure in hyperscale environments.
Strong technical and business acumen across infrastructure and data centre operations.
Ability to communicate effectively and influence across functions and senior management.
Experience hiring, mentoring, and developing managers and staff.
Adaptability and resilience in complex, fast-paced environments.
Bachelor’s degree or equivalent industry experience is preferred.

Responsibilities

Oversee 24/7 data centre operations and new regional deployments.
Lead teams of Datacenter Technicians and/or Field Engineers delivering on-site support, installations, and proactive services across assigned territories and/or data centre sites in Thailand.
Meet required service levels, improve customer satisfaction, identify business opportunities, and mitigate operational gaps.
Serve as a primary point of contact, facilitating and providing advice and assistance on diverse situations and escalated issues.
Develop, coach, and scale high-performing, diverse technical teams.
Collaborate globally to achieve consistency and deliver project milestones.
Foster continual improvement, risk mitigation, and operational efficiency.
Manage vendors and ensure local regulatory compliance.
Drive recruitment, talent development, and team progression.
Travel occasionally.

Lead OCI’s Data Centre Operations in Thailand—drive innovation, manage teams, and ensure world-class performance in a dynamic cloud environment.

As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Thailand. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Career Level - M3

Key Responsibilities:

Oversee 24/7 data centre operations and new regional deployments
Develop, coach, and scale high-performing, diverse technical teams
Collaborate globally to achieve consistency and deliver project milestones
Foster continual improvement, risk mitigation, and operational efficiency
Manage vendors and ensure local regulatory compliance
Drive recruitment, talent development, and team progression
Occasional travel required

About You:

Proven leader of large, diverse teams in mission-critical IT environments with extensive data centre exposure in hyperscale environments
Strong technical and business acumen across infrastructure, DC operations and growth mindset
Skilled communicator, able to influence across functions and senior management
Experience with hiring, mentoring, and developing managers and staff
Adaptable and resilient, thriving in complex, fast-paced environments
Bachelor’s degree or equivalent industry experience preferred.

Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Thailand.

Requirements at a Glance

Experience Level: Expert
Education: Bachelor's

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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