Release Management Senior Associate

The Impact you will have in this role:

The Release Management Senior Associate is responsible for coordinating, controlling, and executing software deployments across Production and PSE environments while ensuring adherence to Change Management and Release Management policies, operational controls, and audit requirements. This role serves as a key member of the Release Management team, supporting both planned migrations and emergency implementation activities for critical business applications. The successful candidate will work closely with Application Development, Infrastructure,  Change Management, Production Support, and Business stakeholders to ensure timely and accurate code migrations while maintaining platform stability and minimizing operational risk.

Your Primary Responsibilities:

• Coordinate and execute software deployments across multiple environments in accordance with Change Management and Release Management procedures.
• Support Normal and Emergency implementations for Production and PSE distributed platforms.
• Validate implementation readiness, deployment plans, rollback procedures, approvals, and testing evidence.
• Monitor and document deployment activities to ensure successful execution and compliance with operational controls.
• Perform deployment rollback and recovery activities when required.
• Support incident response, Major Incident Management (MIM), and troubleshooting efforts during deployment-related issues.
• Maintain operational documentation, procedures, and audit evidence.
• Leverage Microsoft Copilot, Kiro, and approved AI technologies to improve deployment planning, troubleshooting, documentation, reporting, and operational efficiency.
• Assist with training and provide guidance to team members and new hires.
• Support post-implementation reviews, root cause analysis activities, and corrective action initiatives.
• Participate in audits, regulatory reviews, and operational risk assessments.
• Contribute to strategic Change & Release Management modernization initiatives.

Qualifications: 

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• 6+ years of experience in Release Management, Change Management, Production Support, DevOps, Site Reliability Engineering, or a related technology discipline.
• Strong understanding of software release management, deployment methodologies, and SDLC practices.
• Experience supporting mission-critical production environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Knowledge of operational risk controls, governance practices, and audit requirements.
• Excellent communication and stakeholder management skills.
• Ability to coordinate activities across multiple technical teams in a fast-paced operational environment.
• ServiceNow
• Linux/Unix administration and command-line operations.
• Shell scripting, Bash, PowerShell, Python, or similar scripting languages.
• Jenkins
• GitHub, Bitbucket, or Azure DevOps
• Ansible
• Kubernetes, OpenShift, Docker
• Jira and Confluence
• SonarQube
• Artifactory
• Microsoft Copilot and Microsoft 365 Copilot
• Kiro
• CI/CD concepts and deployment automation practices.
• Source code management and version control systems.
• Application, infrastructure, and deployment troubleshooting.
• Log analysis and operational diagnostics.
• Experience supporting financial services or other highly regulated industries.
• Experience with ServiceNow Change and Release Management processes.
• Familiarity with DevSecOps practices and secure software delivery pipelines.
• Experience supporting distributed and/or mainframe deployment environments.
• ITIL, DevOps, Agile, Cloud, or related industry certifications.
• Successful execution of deployments with minimal business or customer impact.
• Adherence to Change Management, Release Execution, audit, and risk controls.
• Reduction in deployment-related incidents and implementation failures.
• Increased adoption of automation and AI-enabled operational capabilities.
• Timely resolution of deployment issues and operational incidents.
• Positive audit outcomes and high-quality operational documentation.
• Demonstrated leadership, mentoring, and continuous improvement contributions.

Salary Range: Senior Associate-75,000-150,000-USD