Full-Time
Agile Program Manager
Adobe Experience Platform, Aep
Posted on 9/17/2025
ServiceNow
10,001+ employees
Cloud-based digital workflow and automation platform
Compensation Overview
$162.6k - $284.6k/yr
Santa Clara, CA, USA
In Person
 Business & Strategy (1) |
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- Proven track record in technical end-to-end program management with successful delivery of large-scale IT or digital programs.
- Strong expertise in AEM 6.5 Sites and Assets, including authoring interfaces, workflows, templates, tagging, and permissions.
- Exceptional ability to translate business needs into technical requirements and communicate technical concepts in plain language.
- Stakeholder-facing experience with non-technical business teams in large organizations.
- Excellent communication, presentation, and training skills.
- Solid knowledge of Agile delivery practices and tools.
- Experience with ServiceNow dashboards and reporting is a plus (not strictly required).
- Strong organizational and critical thinking skills with the ability to manage ambiguity.
- Demonstrated ability to coordinate releases, manage dependencies, and ensure adherence to quality standards.
- 10+ years in engineering program management with a proven track record of leading complex programs.
- Solid understanding of SDLC and release management practices in cloud-based SaaS product organizations.
- SAFe Agilist or SAFe RTE certifications.
- Lead AEM 6.5 implementation and enhancement projects from requirements gathering through production rollout.
- Orchestrate the program roadmap, ensuring milestones, dependencies, and deliverables are met.
- Drive end-to-end program delivery, ensuring quality, predictability, and business alignment.
- Act as the primary interface with business stakeholders, including EPMs, TPMs, BAs, Product Owners, Content Authors, and Marketers.
- Translate business requirements into actionable AEM technical specifications and collaborate with developers to deliver solutions.
- Provide daily support to non-technical users, triaging issues, resolving authoring questions, and guiding content teams.
- Create and maintain training materials, structured documentation, and authoring guides.
- Deliver engaging 1:1 and group training sessions to onboard new users and reinforce AEM content practices.
- Build and maintain a knowledge base for consistent user experience across the enterprise.
- Facilitate Agile ceremonies: sprint planning, backlog grooming, daily standups, and retrospectives.
- Own project delivery timelines and ensure machine-like predictability in execution.
- Track progress with ServiceNow dashboards to provide transparency on program health.
- Ensure proper configuration and governance of AEM components, templates, workflows, permissions, metadata, and tagging structures.
- Drive process improvements and promote best practices across AEM and program management disciplines.
- Manage risks, dependencies, and escalations across cross-functional teams.
- Help coordinate releases, navigate release requirements, and ensure seamless rollouts.
- Experience with Adobe Experience Manager upgrades and migrations.
- Background in enterprise-scale digital programs (marketing technology, CMS, or content platforms).
- Familiarity with governance frameworks, structured documentation, and knowledge management systems.
- PMI-ACP or SAFe SPC or Advanced SPC certifications.
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
Simplify's Take
What believers are saying
- AI monetization is accelerating, with Now Assist already at $750 million ACV and AI targeting 30% of total ACV by 2030.
- ServiceNow’s $27.7 billion remaining performance obligations and $30 billion revenue target by 2030 support durable SaaS growth.
- Strategic partnerships with AWS, Accenture, Tanium, and Boomi expand reach and governance of enterprise AI agents.
What critics are saying
- Professional Services’ negative margins are dragging gross margins from 80% to 75%, threatening the high-growth SaaS premium.
- Agentic AI and open frameworks like Amazon Bedrock AgentCore risk bypassing the Now Platform and commoditizing AI Control Tower.
- Standalone tools and partners such as Island, Cursor, and Prodapt erode platform lock-in and cannibalize professional services revenue.
What makes ServiceNow unique
- ServiceNow’s Now Platform unifies IT, HR, customer service, and security workflows on a single cloud-native stack.
- Its AI-native platform embeds Now Assist and AI agents directly into core enterprise workflows and data fabric.
- ServiceNow Ventures deploys $1 billion by 2026 to deepen ecosystem control over AI, automation, and data intelligence.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.
TrustCloud has launched a native application in the ServiceNow Store, offering continuous control monitoring for enterprise governance, risk and compliance customers. The application syncs validated control signals with ServiceNow IRM, SecOps and CMDB, integrating security and risk operations. The solution addresses limitations of point-in-time manual GRC workflows by enabling continuous testing across applications, infrastructure and vendors at enterprise scale. TrustCloud's AI-native agents analyse structured and unstructured data from cloud and on-premises environments, automating technical, documentation and process control testing. Early customers report significant improvements: one pharmaceutical company increased application assessment throughput from 20 to 200–300 apps annually with the same resources. The application is available now through the ServiceNow Store, following ServiceNow's strategic investment in TrustCloud in 2025.
ServiceNow has reorganised its pricing around three levels of AI capability, embedding artificial intelligence across its entire product strategy. Customers can now choose between Assistive AI, Task Automation and Full Role Automation based on their AI maturity. The company introduced Build Agent SDK, allowing developers to create ServiceNow applications from any coding environment, including GitHub Copilot and Cursor. Senior vice president John Aisien called it "a real game changer" for expanding the developer base. ServiceNow also launched Context Engine, infrastructure for enterprise AI that learns from user behaviour, and the Enterprise Service Management Suite for mid-sized companies. The suite includes an AI-powered implementation agent that compresses traditional six-month deployments to approximately 30 days. "AI is now infused in every package that we offer," Aisien said.
Qlik has partnered with ServiceNow to integrate trusted enterprise data into AI-powered workflows and decision-making processes. The collaboration combines ServiceNow's Workflow Data Fabric with Qlik's analytics engine to deliver richer context from ERP, CRM, supply chain and other enterprise systems. The partnership introduces Qlik metadata collectors for ServiceNow Data Catalog, improving data discovery, lineage visibility and governance. Qlik's analytics engine will send insights directly into ServiceNow workflows and AI agents, enabling better decision-making through cross-system relationships and operational context. The announcement was made at Qlik Connect 2026 in Florida. Qlik, used by 75% of Fortune 500 companies, aims to help enterprises scale AI responsibly whilst maintaining data governance and control across operations.
Salesforce and ServiceNow are clashing over the future of IT service management, with Salesforce CEO Mark Benioff claiming his six-month-old Agentforce IT Service has won five customers from ServiceNow. ServiceNow CEO Bill McDermott disputed the claim, saying four remain customers and one represented just $42,000 in revenue against ServiceNow's $13.2 billion annual total. ServiceNow controls 40 per cent of the ITSM market with 8,600 customers, whilst Salesforce's product has 200 signups. However, analysts suggest this isn't a direct competition. ServiceNow emphasises control and orchestration with 22 years of workflow expertise, whilst Salesforce targets engagement through tools like Slack, meeting users where they work. Salesforce sees opportunity in the broader $50 billion market, particularly amongst midmarket and SMB customers where it already has relationships through CRM and cloud platforms.