Client Advisor Intern

Job Description

Are you an Automotive fan?

Do you enjoy providing the best solutions for customers and are interested in vehicle leasing or fleet management services?

Would you like to be part of a renowned Automotive company, applying your professional skills and gain experience?

Then we might be looking for you!

MSX is looking for a Client Advisor, who will be involved in a B2B activity where, in accordance with the customer’s directives and tools, will arrange replacement vehicle services for short term purposes.

Our new Automotive Rental Advisor will ensure a high level of service to the drivers who have signed a rental agreement with our Customer by identifying the feasibility of providing  replacements for each request and prioritizing customer satisfaction.

Tasks contain:

• Manage client requests for replacement and pre-assigned vehicles;
• Process and resolute cases reported by customer care team on specific needs and disservices;
• Ensure the correct execution for provision of replacement vehicles through given directives;
• Follow the given order of priority for the choice of suppliers of replacement cars;
• Communicate directly with the project coordinator on the ongoing activities.

Qualifications

We would love to welcome a new colleague with excellent communication and problem solving skills. Our ideal candidate has:

• Bachelor’s degree in Economics or similar;
• 1 year of experience in the Automotive sector in other roles;
• High level of computer literacy;
• Adaptability and flexibility;
• Good planning and organization skills;
• Ability to work in a team;
• Ability to take initiative;
• Languages: Italian and preferably English.

Working pattern:

• 40 hours/week, internship (stage)
• Location: Rome (Viale Alexandre Gustave Eiffel 13-15; 00148 Roma)
• Hybrid role: 3 days in the office, 2 days in smartworking