Senior People Operations Specialist

Location Requirement: Bulgaria (Please read before applying)

This is a hybrid position based in Bulgaria, offering a combination of remote work and regular in-office collaboration. Applicants must reside in Bulgaria with a valid right to work. Please note that Dext cannot provide visa or work permit sponsorship for this role.

Contract Type: Fixed-term contract

This role is vital to our commitment to strengthening People Operations and ensuring high-quality, consistent support throughout the employee lifecycle.

Employment is subject to verification of identity, residency, and right-to-work documentation in accordance with Bulgarian law.

About Dext

Dext empowers accountants by giving them back their most valuable asset: time. Our technology enables accountants and bookkeepers to deliver greater value to their clients, processing billions of documents each year for over 600,000 businesses. For over a decade, we have been the driving force behind optimizing operations and preparing businesses for the future, with AI deeply integrated into our platform and product offerings.

We are proud of our values-driven culture, strong work ethic, commitment to quality, and pragmatic approach to problem-solving.

The Team & The Role

As a Senior People Operations Specialist, you will collaborate with the People Partner Lead to deliver key People initiatives across the organisation. In a hybrid, remote-first environment, you will partner closely with managers and employees, owning and continuously improving People Operations processes to ensure efficiency, compliance, and consistency. This role combines hands-on operational responsibility with broad, cross-functional collaboration.

Role Purpose:
Deliver and enhance all processes throughout the employee lifecycle, ensuring operational excellence, legal compliance, and a positive employee experience while supporting People initiatives with reliable and effective People Operations practices.

Key Responsibilities

Employee Lifecycle & HR Operations

• Oversee all aspects of the employee lifecycle, ensuring processes are accurate, compliant, and consistent

• Draft and deliver employment documentation (contracts, annexes, letters) in accordance with Bulgarian labour law

• Maintain employee data integrity in HR systems (e.g., Hibob)

• Implement HR processes that comply with local legislation and global company standards

Onboarding & Employee Lifecycle Delivery

• Coordinate smooth, consistent onboarding experiences for new hires

• Refine and improve induction practices

• Provide operational HR support for all employee lifecycle matters alongside the People Partner Lead

Compliance & Payroll

• Ensure compliance with Bulgarian labour law, statutory requirements, and internal policies

• Manage all employment documentation and required notifications

• Collaborate with accountants for accurate payroll processing, including variable data, absences, and validations

• Oversee benefits administration and ensure clear employee communication

Employee Administration & Absence

• Manage leave and absence processes, including annual, sick leave, and statutory entitlements

• Ensure all tracking, documentation, and system updates meet local requirements

Offboarding & Documentation

• Coordinate compliant employee exits and maintain complete, accurate records throughout the employee lifecycle

Projects & Operational Improvement

• Identify and implement improvements in People Operations processes, systems, and workflows

• Support and help deliver HR initiatives through efficient operational execution

• Assist in the coordination of engagement activities and internal People programmes

What Success Looks Like

• People Operations processes that are consistent, accurate, and compliant

• Reliable, high-quality HR data and documentation

• Smooth employee lifecycle delivery at every stage

• Strong operational partnership with People Partner Lead

• Culture of continuous improvement for systems, workflows, and efficiencies

Why This Role is Needed

• To deliver reliable and compliant People Operations processes

• To support scalable People initiatives as Dext continues to grow

• To ensure consistent operational delivery across all employee lifecycle activities

• To foster effective cooperation between People Operations and People Partnering

What We’re Looking For

• Proven experience in People Operations or HR Operations

• Advanced knowledge of Bulgarian employment legislation and HR best practices

• Experience managing the full employee lifecycle including payroll and administration

• Proficiency with HR systems (Hibob or similar)

• Excellent organisational and prioritisation skills

• Clear, effective communication abilities

• High discretion in handling sensitive information

• Meticulous attention to detail and process accuracy

• Proactive, solution-oriented approach

Benefits

• 25+1 days paid time off, including your birthday

• Fully remote work within Bulgaria

• Flexible working hours

• Additional health and life insurance

• Health and well-being benefits, including Multisport card

• Volunteering days

• Supportive, collaborative working environment

Personal Data Protection

Dext Software Limited (or the relevant Dext entity) processes personal data provided during recruitment in accordance with Regulation (EU) 2016/679 (GDPR) and Bulgarian data protection laws. Data is accessed only by authorised recruitment team members, retained only as necessary, and handled with strict privacy rights for all applicants. Learn more in our Privacy Policy on the Dext website.

Dext collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Dext does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.