Global Care Navigator
India
Confirmed live in the last 24 hours
Spring Health

1,001-5,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
AI & Machine Learning
Data & Analytics

Company Stage

Series C

Total Funding

$366.7M

Founded

2016

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

19%

1 year growth

63%

2 year growth

319%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Masters degree in a behavioral health field
  • Licensure or certification as a counselor, social worker, or psychotherapist
  • Fully bilingual in English and Hindi
  • 2+ years of direct clinical care experience
  • Ability to work Sunday to Thursday schedule 6:30 am to 2:30 pm IST
Responsibilities
  • Interact with and support patients through active listening and written communication
  • Manage care coordination needs including platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining services available
  • Conduct clinical needs assessment and develop a plan of action for each member
  • Assess and manage member crises such as suicide risk
  • Provide consultation, psycho-education, and motivational assistance for mental health, substance use, and family/relationship concerns
  • Identify and problem-solve issues that serve as a barrier to care
  • Research and document crisis resources for members in different countries
  • Summarize all patient interactions within Spring Health’s online documentation systems
  • Coordinate with other internal teams to ensure a smooth member experience
  • Participate in staff meetings, case consultations, trainings, and special internal projects
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
Desired Qualifications
  • Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service
  • Comfortable interacting with members worldwide
  • Comfortable using multiple computer platforms at the same time and learning new systems
  • Ability to thrive in a fast-paced and ambiguous environment