Field Support Specialist
$20
Entry
New York, NY, USA
In PersonTravel between SPS sites within the assigned region is mandatory; reliable transportation is required.
Administrative & Executive AssistanceAdministrative Support
About the job
Requirements
- A high school diploma or equivalent is required.
- Six or more months of prior work experience is preferred.
- Ability to work assigned hours determined by the manager.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- Intermediate to expert competency with the Microsoft Office Suite.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills and time-management skills.
- Working knowledge of multifunction device equipment.
- Knowledge of shipping and receiving procedures and the ability to comprehend instructions.
- Ability to work independently and complete projects.
- Ability to seek out additional work during downtime.
- Ability to maintain professionalism and composure when interacting with employees.
- Analytical abilities and problem-solving aptitude.
- Current knowledge of or ability to learn computer-based systems required for the position.
- Ability to maintain a professional appearance and attitude and adhere to required policies and procedures.
- Ability to grasp, lift, and/or carry 25 pounds individually and 50 pounds with assistance; walk, bend, kneel, stand, and/or sit for extended periods; and operate office machinery, ladders, and binding machinery.
- Close and distance vision, ability to adjust focus, and ability to distinguish colors, shades, and brightness for multifunction device color calibration and print requests.
- Reliable means of transportation and ability to travel between assigned regional sites, including after arriving at a home location.
Responsibilities
- Provide backfill coverage within the assigned region for staff on scheduled or unscheduled time off, including same-day assignments responding to unscheduled absences.
- Maintain continuous customer coverage in accordance with service-level agreements.
- Provide operational services in shipping and receiving, print and binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory and supplies management, and other site-specific processes within the company's core business lines and service-level agreements.
- Train at company sites within the assigned region to become familiar with those sites.
- Provide prompt, courteous, and efficient service to clients and employees while maintaining a professional company image.
- Process inbound and outbound accountable and flat mail and packages, sorting by recipient or department using manual or electronic chain-of-custody procedures.
- Package and seal shipments and perform other shipping and receiving duties.
- Assist with copy and print production and monitor equipment functionality.
- Provide GBC, Velo, Coil, and Wire binding services.
- Perform daily key operations of convenience multifunction devices, ensuring functionality and replenishing toner and paper.
- Scan and image documents and provide light copy and print reproduction services.
- Maintain the Office Services Center in a neat and orderly condition.
- Service and replenish pantry, conference, kitchen, and meeting areas; organize, clean, and stock breakrooms.
- Perform general and preventative office maintenance and repair duties.
- Oversee office equipment maintenance and safety tests.
- Set up meeting and conference rooms.
- Monitor office supply levels on floors, replenish supplies, take inventory, and order supplies as needed.
- Provide reception or concierge coverage as needed.
- Welcome guests, collect and catalog guest information, orient new clients, and contact client hosts.
- Represent the company and clients positively in person, by phone, and over email.
- Oversee the quality of the lobby concierge experience and assist guests.
- Coordinate with building security and manage client access levels.
- Answer and properly route global calls and log visitors in the registration system.
- Provide light administrative support to staff as directed.
- Travel between company sites within the assigned region as business needs require.
Desired Qualifications
- Six or more months of prior work experience.
About the company
SPS Holding provides global business process outsourcing and document management services, digitizing documents, automating tasks like claims handling and invoice processing, and managing customer communications. It operates through Technology Business Solutions for back-office, data management, and HR/payroll, and Enterprise Workplace Solutions for office logistics and tailored workplace experiences, using AI, cognitive learning, and robotic process automation to handle unstructured content. The company stands out through its large international footprint (20+ countries and 8,500+ employees) and an integrated, end-to-end approach across digital process optimization and workplace services for banking, insurance, healthcare, and legal clients. Its goal is to help clients transform their operations with data-driven, automated processes so they can focus on their core activities.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Zurich, Switzerland
Founded
1980
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Simplify's Take
What believers are saying
- June 1, 2026 Cleardata expands UK document management and automated processing reach.
- AS Equity Partners announced CBS and Trendcommerce bolt-ons in 2025, widening cross-sell.
- IAOP's February 2026 Global 100 recognition supports enterprise sales credibility.
What critics are saying
- May 2026 reports said Lincoln International prepared SPS sale materials, distracting management.
- Cleardata, CBS, and Trendcommerce integrations stack execution risk through 2026.
- Banking and insurance BPO pricing pressure from rivals like Accenture and Capita erodes margins.
What makes SPS Holding unique
- SPS combines physical mailroom, scanning, and automated processing across 20+ countries.
- February 17, 2026 IAOP ranked SPS for a 14th straight year.
- June 1, 2026 Cleardata added archive storage and digital mailroom capabilities.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Commuter Benefits
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Services
- Identity Theft Protection
- Pet Insurance