Operations Transformation Senior Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

Your expertise can shape better outcomes for businesses by uncovering hidden opportunities within their operations. As a Senior Manager, you’ll play a vital role in leading comprehensive process assessments to identify inefficiencies and design transformative roadmaps. You’ll be working with clients across diverse industries including Banking, Insurance and Superannuation.

Why PwC? 

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health —giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. 

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. 
 

What you’ll do: 

• Lead end-to-end process diagnostic engagements, from baselining current-state processes through to identifying and quantifying value opportunities
• Define and apply process performance metrics to assess operational health and benchmark performance
• Identify business pain points and translate them into structured solution options and value-creating opportunities
• Apply value lever frameworks to articulate financial and operational benefits to clients
• Leverage process mining tools (e.g, Signavio, UiPath Process Gold, Aprom
• ore) to generate data-driven insights
• Develop process models using BPMN standards and apply Lean methodologies to drive process improvement
• Present findings, recommendations, and roadmaps to senior client stakeholders, including VP-level and C-suite executives
• Design and facilitate executive workshops, working sessions, and steering committees
• Build and maintain trusted relationships with cross-functional client stakeholders across business and technology
• Lead the development of proposals, Statements of Work (SOWs), and commercial structures
• Manage engagement economics, including budgets, margins, resourcing, and risk
• Drive project planning, milestone management, resource allocation, and quality assurance across the engagement lifecycle
• Lead and develop multidisciplinary, cross-functional teams, fostering a culture of collaboration and excellence
• Coach and mentor junior consultants, providing performance feedback and career development support

What we’re looking for: 

• Proven experience in management consulting, operations transformation, or process improvement, with a proven track record of leading complex engagements in Banking, Insurance or Superannuation industry
• Demonstrated success leading end-to-end process diagnostic engagements
• Strong commercial acumen, including proposal writing, SOW development, and consulting engagement management
• Hands-on experience with process mining tools (Signavio, UiPath Process Gold, Apromore, or equivalent)
• Proficiency in BPMN process modelling and Lean methodologies (Six Sigma certification advantageous)
• Strong analytical mindset with the ability to interpret data and derive insights to support recommendations
• Highly developed executive-level slide design and storytelling skills (PowerPoint)
• Excellent verbal communication and presentation skills, with demonstrated ability to influence senior stakeholders
• Experience leading cross-functional teams and managing project budgets
• Workshop facilitation experience across operational and executive audiences

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant. 

What you’ll gain: 

• Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth. 

• A culture valuing diverse perspectives, empowering leaders to drive innovation and collaboration, learn more about our commitment to Inclusion and Diversity and First Nations Prosperity 

• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. 

• Flexibility means trusting you to choose when, where, and how you work, balancing what’s best for you, your team, and your clients to grow and thrive together. 

• Being part of a community united by purpose, delivering impact that reaches clients, communities, and the future you’re shaping. 

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. 

Ready to grow here and go further? Join PwC Australia as an Operations Transformation Senior Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. 

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.  

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation Solutions, Business Process Improvement, Coaching and Feedback, Communication, Competitive Advantage, Cost Efficiency, Creativity, Demand Management, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Lean Process Improvement, Learning Agility, Operating Model, Operational Analysis, Operational Excellence, Operational Support and Analysis {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

November 27, 2026