Travel Consultant - French speaking
About the job
- Have excellent spoken and written professional French and English language skills at C2 level according to the Common European Framework.
- Have completed a tertiary qualification or equivalent training; tourism is ideal.
- Have several years of professional experience in the travel industry, a tour operator, or a travel agency.
- Have Global Distribution System knowledge; Amadeus is preferred.
- Have excellent destination knowledge across key global regions.
- Be available full time for 40 hours per week, working five days a week between 07:00 and 22:00 South Africa Standard Time, Sunday to Thursday.
- Applicants must be located in South Africa.
- Have a secure home office at the confirmed address, free from background noise or other distractions.
- Meet minimum internet speed requirements for remote or hybrid work; internet speed will be checked during recruitment and again upon joining.
- Employees within commuting distance of the office must enter a hybrid arrangement with at least two office days per week.
- Complete the work-from-home assessment assigned on Day 1 within the first week; remote or hybrid work is subject to passing the assessment.
- Advise premium cardholders by phone and email in French and English.
- Handle customer inquiries, including preparing quotes and billing for individual trips.
- Make reservations with airlines, hotels, and travel agencies.
- Create tailored offers, travel documents, and detailed travel itineraries.
- Advise clients and facilitate unique travel experiences.
- Sell special promotions and exclusive offers.
- Ability to speak an additional language such as German or Italian.
- Tourism as the field of the tertiary qualification or equivalent training.
- Knowledge of Amadeus.
About the company
Ten Group delivers technology-enabled lifestyle and travel concierge services for high-net-worth individuals, offering bespoke loyalty programs, tailored benefits, experiences, and personalized communications through a global platform with 24/7 service in 26 languages. Its platform coordinates a network of concierge staff and partners to arrange seamless experiences for clients’ customers or employees; wealth managers, private banks, fintechs and luxury brands use Ten to provide premium access and targeted communications. Ten differentiates itself with a focus on ultra-wealthy clients and premium brand partnerships, backed by global reach, multilingual support, continuous availability, and a long-standing track record since 1998, plus AIM-listing on the London Stock Exchange. Its goal is to help clients build brand value and nurture loyalty by delivering high-quality, personalized lifestyle and travel experiences at scale.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1998
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Simplify's Take
What believers are saying
- H1 2026 net revenue rose 6% to £33.7 million.
- H1 2026 adjusted EBITDA rose 16% to about £7.0 million.
- Active members jumped 23% to 436,000, driven by digital engagement.
What critics are saying
- HSBC and Emirates NBD concentration makes renewals in 2027 existential.
- Carolyn Jameson stepped down in April 2026, signaling ongoing board instability.
- £5.9 million raised in October 2024 shows persistent dependence on external capital.
What makes Ten Group unique
- September 2026 HSBC UK Premier launch embeds Ten in HSBC’s mobile app.
- Ten Technologies powers white-label loyalty for banks, luxury travel, and premium brands.
- AEG Presents and Global Travel Collection extend Ten’s event and travel distribution.
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Benefits
- Remote Work Options
- Hybrid Work Options
- Flexible Work Hours
- Paid Vacation
- Sabbatical Leave
- Home Office Stipend
- Remote Working Holidays
- Employee Discounts
- Professional Development Budget