Trainer - Quality Control Department

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Job:

Overview

The Trainer is responsible for continually improving the capabilities of both new hires and existing associates in a classroom, fulfillment and distribution environment. Create a constant feedback loop with management to ensure best practice is followed on the floor.

Responsibilities

• Maintain strong working knowledge of all processes and policies
• Ensure best-in-class experience for new hires and continuous improvement for existing employees
• Give and receive effective feedback
• Be comfortable speaking in front of groups of all sizes
• Assist in leading teams through change and embrace continuous improvement
• Partner with leadership to develop, maintain and apply learning tools
• Review materials before new training to ensure accuracy
• Communicate feedback to better the operation, management insight and the overall employee experience
• Maintain active training metrics
• Work side-by-side with Associates and Leads as business dictates
• Accountable for personal time and attendance
• Communicate and cooperate with team members and leadership
• Maintain safety guidelines, cleanliness and security standards
• Take on additional duties as assigned by leadership

Qualifications

•  
• Have a positive, “can-do” attitude, patience, excellent interpersonal skills and the ability to manage people
• Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Utilize warehouse machinery specific to position
• Ability to work flex shifts, hours, nights and weekends as business dictates
• Strong written and verbal communication; bilingual in Spanish is a plus
• Ability to quickly recognize, diagnose and solve for challenges and workflow for associate in partnership with leadership
• Skilled at multitasking and managing priorities
• Operate with a sense of urgency and have attention to detail
• Align with the company's core values to ensure a world-class customer experience
• Ability to lift a maximum of 50 lbs based on the needs of the role

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your future.