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Capgemini

Global consulting, technology services, outsourcing

Supply Chain Operation Director

Operations & Supply Chain ConsultingUpdated on Nov 14
Full-timeIrving, TX, USA

About the Job

Requirements

  • A bachelor's degree or above is required.
  • 15–20+ years of experience in Supply Chain, Customer Development, or Commercial Operations within CPG is required.
  • Experience in Business Services, Shared Services, or BPO environments is required.
  • Strong expertise in Order-to-Cash, Customer Service, Trade Promotion, and Customer Collaboration is required.
  • A strong understanding of the CPG industry and retailer ecosystem is required.
  • Advanced English proficiency is required.
  • Ability to analyze commercial and operational data is required.
  • Experience designing Target Operating Models is required.
  • Leadership experience managing global teams is required.
  • Exposure to SAP OTC, TPM tools, and analytics platforms is required.
  • Willingness to travel up to 50% is required.

Responsibilities

  • Lead presales client engagements and large deal pursuits across North America in CPG Customer Development.
  • Lead and steer customer project, consulting, and Business Services (BPO) engagements focused on Order-to-Cash and Customer Operations.
  • Act as a trusted partner to Sales, Commercial, and Supply Chain executives.
  • Lead Customer Development maturity assessments and define transformation roadmaps.
  • Develop business cases showcasing return on investment across revenue growth and service optimization.
  • Define and implement key performance indicators, service-level agreements, and governance frameworks aligned with service-level and customer outcomes.
  • Contribute to the creation of CPG-specific offerings, including customer collaboration and order management.
  • Design and implement Target Operating Models integrating commercial and supply chain processes.
  • Provide thought leadership in omnichannel fulfillment and retailer integration.
  • Collaborate with cross-functional teams on proposal development and delivery.
  • Develop and mentor high-performing teams.
  • Drive innovation leveraging analytics, artificial intelligence, and customer-centric solutions.
  • Position Capgemini as a leader in CPG Customer Development transformation.

Desired Qualifications

  • An MBA is preferred.
  • Relevant certifications are desirable.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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