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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Associate Specialist - Patient Access

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeO'Fallon, IL, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • CRCR certification is required within 9 months of hire; the company pays for it.
  • At least 1 year of customer service experience is required.
  • Candidates must be inquisitive and open to innovation, including using AI to explore improved processes and reduce friction in patient and client experiences.
  • Candidates must reside in and be authorized to work within the United States.
  • Candidates must work on-site at HSHS - St. Elizabeth's Hospital in O'Fallon, Illinois.

Responsibilities

  • Perform admitting duties for patients admitted for hospital services while meeting organizational mission, goals, regulatory requirements, policies, and processes.
  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service and meeting assigned point-of-service goals.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing appropriate compassionate customer service.
  • Use quality auditing and reporting systems to identify and correct accounts, including accounts for other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
  • Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information, explain financial liabilities, collect point-of-service payments and past-due balances, and offer payment plan options.
  • Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain necessary signatures and witness names; explain and distribute patient education documents and required forms, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, and consent forms.
  • Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes and assist with clean claims.
  • Screen medical necessity using Advanced Beneficiary Notice software to inform Medicare patients of possible non-payment for tests and distribute the notice as appropriate.
  • Distribute and document other designated forms and pamphlets.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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