Ophthalmic Account Manager

Job Description

Sales Support:

• Assist the Ophthalmic Sales Manager (OSM) in achieving territory sales goals.
• Identify upsell and cross-sell opportunities within existing accounts.
• Develop strategic account plans and territory management strategies w/ guidance from OSM.
• Support lead-generation and pipeline development through proactive prospecting.
• Monitor account performance using Business Intelligence and Analytics tools.
• Maintain accurate records of customer interactions and sales activities.
• Develop and maintain a collaborative working relationship with your local manufacturing sales partner to cultivate new opportunities.

Customer Engagement:

• Serve as the main point of contact for assigned hospital and surgery center accounts.  
• Build and maintain long-term relationships with practice and hospital stakeholders including surgeons, procurement, clinical staff, and administration.
• Collaborate with internal teams to ensure seamless service delivery, including scheduling, logistics, finance, and clinical support.
• Oversee product installations, training, and onboarding for new CATALYS® users.
• Conduct regular client meetings and quarterly business reviews with OSM.
• Resolve client issues promptly and effectively to ensure high levels of customer satisfaction and retention.

Training and education:

• Attend cases to observe and learn how to support surgeons and staff in the operating room.
• Develop deep knowledge of the CATALYS® Precision Laser System, competitive landscape, and clinical use cases.
• Provide in-service education to surgery center and hospital staff on product usage, safety, and compliance.
• Drive increased utilization within existing accounts by training staff to implement the ForTec CATALYS Practice Development Program materials and strategies within their practices. 

Work Environment: 

Occasionally exposed to all types of weather conditions when driving. Employees occasionally work in operating room environment during surgical cases.

Travel: Employee travels independently to customer locations to conduct sales calls or to deliver, set up and operate laser and/or equipment at hospitals, surgical centers, and surgeon offices.  May encounter extensive travel time/distance including travel by vehicle or airline based on business needs and overnight stay may be required. 40% overnight travel required. 

Schedule: This is a full-time position working regular business hours with flexibility required to meet business needs.

Qualifications

Education: Bachelor’s degree in marketing, business, Life Sciences, or related field (required).

Requirements/ Preferences: 

1–3 years of experience in B2B sales or healthcare preferred.  Optometry or Ophthalmology experience is strongly preferred. 

Strong understanding of surgical procedures and operating room protocols. Well-versed in the industry dynamics of the US Healthcare market.  Proficient in CRM systems (e.g., Dynamics 365 or Salesforce) and Microsoft Office Suite. (preferred)

Excellent verbal, written, multitasking and presentation skills required. Customer focused; results driven.  Self-motivated, organized, and eager to learn.

Customer Credentialing Requirement:

Must be able to meet the credentialing requirements of assigned medical facilities, which include customer-required immunizations (which may include the Covid-19 vaccine and flu vaccine), and may include health screenings, background checks, and passing drug screens (including marijuana/THC testing) as required for facility credentialing and permitted by applicable law.

Additional Information

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.