Facility Operations Assistant

University of Virginia Department of Recreation

We offer a variety of programs, services and spaces where our students, faculty and staff feel welcome and safe, can find meaningful connections and develop all dimensions of wellness (social, intellectual, physical, emotional, spiritual, financial and occupational) that enrich the learning, living, teaching and working experiences at UVA

Job Description: Facility Operations Assistant

Team Members Responsibility:

• Take Pride in being a Student Employee in the University of Virginia Department of Recreation (UVA Rec).
• Establish a service focused rapport and relationship with Student and Departmental Staff, Members and Guest of the Facility.
• Promote Exceptional Customer Service to create a positive environment for members and guests.
• Take Initiative, be proactive, and be confident in decision making.
• Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post Incident/Accident.
• Maintain a Standard of Excellence in professionalism and cleanliness.
• Serve as a key link between Members, Facility Operations Supervisor, and Full-Time Staff by the enforcement of policies and procedures as set forth by the department.

Area Specific Responsibilities:

Customer Relations/Service:

• Provide a quality customer-service experience to all guests entering the indoor and outdoor facility based upon departmental Core Values.
• Serve as information agents of UVA Rec indoor and outdoor facilities, programs, and services.
• Responsible for presenting a welcoming, informed, professional reception and departure culture at welcome desks.
• Actively monitor student, member, & guest access to UVA recreational facilities
• Provide excellent customer service to create a positive environment for students, members, & guests; stays actively attentive to incoming and departing guests; make guests feel special and personally supported.
• Provide customer support services by lending equipment, towels, keys; renting lockers; processing guest and group exercise memberships through Innosoft Fusion.
• Consistently provide positive welcoming image of reception desks; wears visible nametags, logoed staff shirt, welcomes & thanks patrons regularly.
• Refers difficult transactions to either Facility Supervisor or Business Office as appropriate.

Facility Operations:

• Maintain cleanliness of fitness equipment and equipment floor by completing regular cleaning rounds, adhering to Fitness Equipment Cleaning Schedule and plan.
• Provide cleaning service support by proactively assessing and sweeping lobby floors, vacuuming lobby walk-off mats, cleaning entrance doors & windows, cleaning and organizing reception stations, and emptying trash receptacles.
• Assist Facility Operations Supervisor with daily indoor and outdoor facility operations including opening & closing procedures and daily tasks.
• Support Facility Operations Supervisor with continuous maintenance and preparation of all areas including the gymnasium, multi-purpose rooms, courts, fitness rooms, and classrooms by performing room resets, event & reservation preparations, and event & reservation support.
• Maintain safety throughout the facility by fulfilling assigned safety roles including but not limited to assisting with executing Emergency Action Procedures
• Adhere to and enforce University and Departmental policies and procedures

Requirements/Qualifications:

• Promote GREAT customer service in a RESPECTFUL environment.
• Dedicate 6-12 hours/week to the success of UVA Rec
• Available for opening/closing shifts, Friday nights and/or weekends, and academic breaks.
• Successful completion of department training.
• Attend regularly scheduled Facility Service Assistant staff meetings and in-service sessions.

Expressed Benefits:

• Gain Work Experience in a fun and social environment.
• Earn Money ($13.75/hour) with opportunities for advancement.
• Opportunity to work special events and receive $14.00/hour.
• Have schedule flexibility and convenience of working on Grounds.
• Meet new people and network within the University community.
• Acquire general work skills that will be useful to you after graduation.

Applications for this position will be accepted on a rolling basis. Qualified candidates may be contacted as opportunities become available, and positions will be filled as the need arises.

MINIMUM REQUIREMENTS

Education: Current UVA student
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.