Adventist Health

Faith-based nonprofit integrated health system

Network Director

Clinical Support & Patient AdministrationPosted on Nov 10

Full-timeDelano, CA, USA

About the Job

Requirements

A bachelor's degree in health information management, healthcare administration, business administration, or an equivalent combination of education and related experience is required.
A master's degree is preferred.
Seven years of health information management operations experience, including Cerner system experience, is preferred.
Epic system experience and electronic health record conversion experience are preferred.
Five years of leadership experience is preferred.
Registered Health Information Technician or Registered Health Information Administrator certification is required.
Associates must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Responsibilities

Ensure the effectiveness and efficiency of shared-service health information management department operations, including strategic direction, leader development, policy maintenance and revision, staffing, quality improvement, and regulatory compliance.
Organize departmental functions by establishing accountabilities, delegating duties, and setting appropriate departmental structures.
Select, evaluate, coach, and manage the performance of qualified professionals; recruit and retain staff; determine appropriate staffing levels; and support cross-training with other leaders as needed.
Collaborate with revenue cycle leaders to support a successful and compliant revenue cycle process, promote two-way communication and staff participation, and build team relationships.
Provide vision, leadership, and operational oversight; contribute to strategic plans and goals; develop departmental policies, procedures, and protocols aligned with Joint Commission, federal, and state guidelines; prepare budgets; and manage cost control.
Collaborate with departments and medical staff to align strategy and achieve objectives, and facilitate resolution of disagreements.
Oversee multiple medical records departments across hospitals, traveling regularly to provide consistent support and maintaining relationships with onsite network leaders and stakeholders.
Establish succession plans and guide subordinate supervisors and managers; set performance plans and conduct crucial conversations as needed.
Ensure compliance with federal, state, local-government, and private-industry mandates, and ensure staff understand and comply with applicable laws, regulations, and guidelines.
Develop and implement policy and procedure recommendations for the health and hospital system and its patients, and participate in budget preparation.
Manage complex, multi-workstream performance-improvement projects; delegate and oversee junior team members' work; communicate project direction and deliverables; escalate risks; and influence client and internal senior leaders.
Identify issues, risks, barriers, and improvement opportunities; analyze, interpret, and summarize revenue-cycle data; monitor key performance indicators; advise on benchmarks; and help establish action plans to meet performance targets.
Develop subordinate staff's professional and technical skills and create training and education materials for staff and patients; supervise, train, develop, and motivate subordinate staff.
Oversee health information management discharge-not-final-coded impact areas and support vendors with remote-staff system access and reports; analyze report results and hold parties accountable.
Manage release-of-information services across the corporation, including court appearances; evaluate vendors and contractual performance; and maintain safeguards against breaches and unauthorized disclosures.
Serve as the subject-matter expert for impacted market applications; assist with vendor selection, implementation, and support; and collaborate with information technology to maintain, install, or upgrade computer systems.
Participate in or lead system initiatives and committees to advance organizational goals.
Establish and report ongoing quality-assurance findings and action plans for each health information management function; create controls for efficient handling of medical records and related documentation, including equipment acquisition and revisions to documentation formats.
Report departmental performance indicators against goals to finance executives and corporate health information management, inform finance executives of departmental activities, needs, and problems, and advise hospital administration and medical staff on documentation practices.
Recommend tools and methods to improve departmental productivity and compliance, and represent the hospital in legal proceedings as custodian of medical records.
Perform other job-related duties as assigned.

Desired Qualifications

A master's degree.
Seven years of health information management operations experience, including Cerner system experience.
Epic system experience and electronic health record conversion experience.
Five years of leadership experience.

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Ensures the effectiveness and efficiency of shared service health information management (HIM) department operations. Supports strategic direction, leader development, maintenance/review/revision of policies and procedures, staffing, quality assessment/improvement, and ensures compliance with all regulatory bodies. Organizes functions by establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible, and well-respected team by selecting, evaluating, coaching, and managing the performance of qualified professionals. Negotiates and recruits with other leaders the need for cross training and support in their areas, as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all revenue cycle leaders to ensure a successful and compliant revenue cycle process. Promotes a culture of two-way communications and creates opportunities for staff participation. Determines appropriate staffing levels and supports the recruiting and retention process. Provides input and direction to strategic plan and goals to meet imperatives Provides vision, leadership and operational oversight for area of responsibility within a specific area. Develops departmental policies, procedures, and protocols in alignment with Joint Commission, federal, and state guidelines. Prepares budgets and maintains and manages cost control. Collaborates with departments and medical staff to ensure strategic alignment and objective achievement. Seeks to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.

Job Requirements:

Education and Work Experience:

Bachelor’s Degree in health information management, healthcare administration, business administration or equivalent combination of education/related experience: Required
Master's Degree: Preferred
Seven years' HIM operations experience, including Cerner system experience: Preferred
Epic system experience and EHR conversion experience: Preferred
Five years' leadership experience: Preferred

Licenses/Certifications:

Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA): Required

Essential Functions:

Oversees multiple medical records departments across several hospitals, requiring regular travel to ensure consistent support across all locations. Establishes and maintains strong collaborative relationships with onsite network leaders and key stakeholders to ensure alignment and support for HIM initiatives. Ensures effective succession planning to build a strong pipeline of future leaders. Guides and directs subordinate supervisors/managers on HIM team. Sets performance plans and engage in crucial conversations, where needed. Ensures compliance with all federal, state, local government, and private industry mandates. Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc. Develops and implements policy and procedure recommendations to meet the needs of the health and hospital system and its patients. Participates in budget preparation for areas of responsibility.
Manages multiple complex multi-workstream performance improvement projects, while delegating and overseeing the work of junior team members. Provides impactful and professional written and verbal communication that sets clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership. Identifies issues, risks, barriers, and opportunities for improvement related to set responsibility area. Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against key performance indicators (KPIs). Helps to set/advise on department benchmarks and aids in setting department/staff level action plans to achieve targeted performance. Develops professional and technical skill set in subordinate staff and develop ongoing training and education materials for staff and patient education. Supervises, trains, develops, and motivates subordinate staff.
Oversees HIM discharge not final coded (DNFC) impact areas to ensure positive revenue cycle management. Supports Adventist Health's vendors to confirm system access for remote staff and the running of DNFC reports, analyzing the output for areas of opportunity and holding parties accountable. Manages the release of information services throughout the corporation, including necessary court appearances. Interacts with selected vendors and evaluates performance and satisfaction of contractual obligations. Ensures the proper safeguards are in place to avoid breaches and unauthorized disclosures.
Serves as the subject matter expert for all impacted applications at their markets, assisting with vendor selection, implementation and support. Collaborates with IT to maintain, install and/or upgrade existing or new computer systems both within and external to the HIM department. Participates in and/or provides leadership for system initiatives and in system committees to further the achievement of Adventist Health goals.
Establishes, directs and reports the department's ongoing quality assurance findings and action plans for each HIM department function. Establishes management control procedures in order to optimize the efficient and effective handling of medical record and related documentation, including the acquisition of new equipment and the revision of the medical record documentation format. Reports quantitative departmental performance on key indicators as related to stated goals to finance executives and corporate HIM department. Informs finance executives of department activities, needs and problems. Provides consulting services in the areas of documentation practices to hospital administration and medical staff. Recommends tools and methods to administration to assure the HIM department performs at the highest level of productivity and compliance. Represents the hospital in legal proceedings as custodian of the medical records.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $139,004 to $208,505. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

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