Field Service Technician
Entrust
Field Service Technician
Entrust
Identity, payments, and data protection solutions
Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’sthe curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Position Overview:
WE ARE HIRING A 1 ST SHIFT FIELD SERVICE TECHNICIAN IN ROMEOVILLE, IL!
DAYS - M-F
HOURS - 8:00am-4:30pm.
The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.
Total Rewards:
Medical Benefits from day 1
Up to 4 weeks paid time off accrued within the 1st year.
6 paid company holidays + 6 paid floating holidays
401k with up to 6% company match
Annual Incentive Program (bonus)
Responsibilities:
Electromechanical Emergency and Preventative Maintenance:
Perform high quality preventative and emergency maintenance services on Entrust equipment
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:
Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
Day-to-day repairs may consist of:
Cleaning rollers, sensors, cavities and such as required
Calibrating sensors, data read/write devices, application pressure, etc.
Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
Evaluation/ replacement of temperature/ proximity/ position sensors
Software adjustments for temperature, hardware positioning, etc.
Utilizing repair and service manuals to troubleshoot card printer systems
Utilizing test equipment such as voltmeter and laptop
Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
Maintain accurate and proper inventory levels utilizing the ERP platform as applicable
Follow established processes for service activity reporting and call management
Accept, organize, and respond to service calls utilizing a dispatch system
Drive to customer sites daily to provide service and maintenance as applicable
Customer Interaction:
Interact with customer operations staff
Be consistently reliable and timely in all aspects of the position, and display a positive attitude
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
Work to continually improve customer relations
Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
Learning and Development:
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Develop competency in required applications to confidently use diverse software and systems required by the operation
Assist less experience personnel that require assistance with difficult repair problems
Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement
Qualifications:
Basic Qualifications:
High School Diploma/GED or equivalent
Minimum of 2 year of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PC’s, current operating systems and relevant software applications
For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
Willingness to be on-call
Ability to lift to 70 lbs. and spend the majority of the shift sitting, bending, stooping, walking, etc.
Valid and active drivers license, insurability if applicable for the role
Overtime is required as needed
Preferred Qualifications:
Associates degree in Electronics or related field or equivalent verifiable training
Additional electromechanical technician or field service experience
Entrust central issuance
Advanced technical education
Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
Skilled with tools and electronic test equipment
About Entrust:
Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
Compensation Range:
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact [email protected].
Recruiter:
Marcina [email protected]Entrust provides cybersecurity and digital identity solutions to protect identities, payments, and data for governments, businesses, and financial institutions. Its products include identity and access management to verify users and control access, secure payment technologies, and data encryption services. It also sells secure card issuance hardware and software, including color ribbon kits, and offers dashboards and subscription software, plus partner programs. Its goal is to secure both digital and physical transactions and help customers manage security efficiently.
Explore more opportunities at Entrust