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Despegar

Online travel agency: flights, hotels, rentals

Agente de SAC B2C

Customer SupportUpdated on Nov 12
Full-timeSantana de Parnaíba, BrazilNo salary listed

About the Job

Requirements

  • Experience in customer service, especially handling complaints and post-sale support.
  • Completed secondary education.
  • Experience with Microsoft Office or other systems, including the ability to work across multiple systems and screens simultaneously.
  • Clear, courteous communication adaptable to voice, chat, email, and WhatsApp channels.
  • Ability to handle tense situations, dissatisfied customers, and unexpected issues with composure.
  • Proximity to Alphaville, as on-site attendance is required twice per week.

Responsibilities

  • Provide multiskill post-sale customer support by voice, chat, email, and WhatsApp, handling questions, changes, cancellations, refunds, and other post-purchase requests.
  • Receive and manage customer complaints with empathy and a focus on resolving issues.
  • Use multiple systems and screens simultaneously, navigating Decolar platforms and productivity tools such as Microsoft Office.
  • Investigate each case, review the customer's history, and identify the best solution within company policies and available options.
  • Communicate clearly, courteously, and professionally across channels, including in tense situations.
  • Help retain customers by ensuring they feel heard and well served, reinforcing their trust in the brand.

Desired Qualifications

  • Experience in tourism.

About the Company

Despegar

Online travel agency: flights, hotels, rentals

Despegar.com operates as a travel booking platform in Latin America, letting travelers find and reserve flights, hotels, car rentals, and other travel services. Users search across multiple providers on Despegar’s site, compare options, and complete bookings directly, with the company earning commissions from suppliers for each transaction and additional revenue from advertising and related services. The platform differentiates itself through its regional focus on Latin America, a wide catalog of travel products from various providers, and its business model that relies on commission revenue and ads rather than owning all inventory. Despegar’s goal is to streamline how travelers in the region discover and book travel, expanding its market share in Latin America’s online travel market.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Buenos Aires, Argentina
Founded
1999

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