IT Analyst

Job Description

SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.

WHAT YOU’LL BE DOING: 

• Manage IT service desk for incident resolution and service;
• Ensure software licenses and IT asset inventory records are properly maintained;
• Assist team lead in the procurement of end user computing products and services;
• Maintain IT documentation on user computing standards, service desk operation procedures and guidelines;
• Participate in various IT projects.

WHO WE ARE LOOKING FOR:

• 1-3+ years relevant experience preferably in IT field
• University degree is prefer
• With Jira Software and ITIL experience is a plus
• Quick learner, curious and passionate about learnings and e-commerce
• Good command of spoken and written Chinese, English and Mandarin

WHY YOU SHOULD JOIN US:

• We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
• You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.
• Get to work with flexible working hours. Our priority is on getting the job done.
• Flat structure environment, you will be able to work independently and make your own choices.
• We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
• We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.
• Shopline is a part of the 500 Startups Accelerator and Incubated by Hong Kong Cyberport, giving us a massive network of advisors and resources globally