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Ruby Hotels

European lean-luxury lifestyle hotel operator

Hotel Operations Supervisor

Food & Beverage Operations ManagementUpdated on Nov 11
Full-timeMunich, GermanyIn-person

About the Job

Requirements

  • Experience in hospitality, gastronomy, or a comparable service-oriented environment.
  • Previous initial leadership experience is beneficial, or readiness to take the next career step.
  • A guest-focused approach and ability to make guests feel welcome.
  • Ability to take responsibility, solve problems, maintain oversight under pressure, and set clear priorities.
  • Structured and reliable work style and willingness to actively contribute to improvements.
  • Comfort working in a dynamic environment across front office, bar, and operational management.
  • Confident communication in German and English.

Responsibilities

  • Take responsibility for the shift and ensure, together with the team, that check-in, bar service, and breakfast operations run smoothly.
  • Motivate and support the team in daily work, distribute tasks, provide constructive feedback, and listen to colleagues.
  • Work closely with the leadership team and gain insight into the hotel's operational and financial management.
  • Develop team members, support new colleagues during onboarding, and help them develop their potential.
  • Serve as the first point of contact for the team and guests, handle guest feedback, and find suitable solutions in special situations.
  • Monitor standards and processes and contribute ideas and improvements.

Desired Qualifications

  • Experience with a property management system (PMS).

About the Company

Ruby Hotels

European lean-luxury lifestyle hotel operator

Ruby Hotels operates urban lifestyle hotels and Ruby Workspaces across Europe, offering lean luxury with high-quality essentials and fewer services. Its hotels are built in prime city-center locations and often converted from offices or retail spaces, using modular construction and automated, centralized back-end processes with self-service check-in. This approach keeps costs down and spaces design-led, delivering stylish rooms with good beds and features while avoiding expensive amenities like full-service dining. The goal is to provide premium, accessible stays and flexible workspaces, and to scale the concept globally, a path evidenced by its acquisition by IHG and ongoing expansion.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Munich, Germany
Founded
2013

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