E

Enova

ML-powered online lending platform

Department Manager - B2B Collections

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeDenver, CO, USA

About the Job

Requirements

  • At least 7 years of leadership experience in Consumer and/or B2B Collections, including multi-layer leadership and large collection agent networks of 75 or more headcount across remote or hybrid settings.
  • Experience in fintech, digital lending, or a customer-oriented bank.
  • Expertise in building strong relationships with internal and external business partners.
  • Ability to resolve problems quickly and adapt to changes.
  • Experience making data-driven decisions.
  • Familiarity with the United States regulatory landscape for commercial and consumer collections, including the Fair Debt Collection Practices Act and state-level rules.
  • Interest in artificial intelligence and incorporating these technologies to better serve and support borrowers.

Responsibilities

  • Manage Collections Operations, including supervisors, leads, and representatives.
  • Partner with complementary departments to oversee the development, deployment, and ongoing validation of evolving collections strategies.
  • Plan and execute team strategies by setting goals and prioritizing objectives and results.
  • Identify process improvements and procedural challenges, and recommend solutions based on trends in goal and metric achievements.
  • Increase representative productivity through best practices and coaching.
  • Build strong relationships and understand the needs of business partners.
  • Balance collections with a merchant-centric approach while minimizing negative impacts on customer relationships.
  • Conduct one-on-one meetings, coaching sessions, and performance reviews.
  • Perform additional functions as assigned by the direct manager.

About the Company

Enova

ML-powered online lending platform

Enova is a financial technology company that provides online lending options for non-prime consumers and small businesses. It uses a machine learning-powered platform to evaluate credit risk and manage loans, enabling fast and accessible credit beyond traditional banks. Its products include personal loans, small business loans, and lines of credit, which are funded directly and in partnership with traditional banks that use Enova’s technology to extend credit to more customers. This approach helps people and small businesses that are often underserved by banks stay financially supported. Enova differentiates itself by focusing on underserved borrowers, using data-driven credit decisions, and maintaining a diversified revenue mix from interest and fees. Its goal is to expand access to trustworthy credit, helping customers cover emergencies and grow their businesses while collaborating with banks to widen lending options.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Chicago, IL
Founded
2004

Recently Posted Jobs

Explore more opportunities at Enova

See more jobs