Financial Empowerment Services Coordinator

Description

POSITION TITLE: Financial Empowerment Services Coordinator                    

STATUS: Exempt, FT    

SALARY: $49K-$53K

GRADE: 3-4      

DEPT:  EARLY CHILDHOOD SERVICES       

PROGRAM: Early Childhood Financial Empowerment Services                                 

REPORTS TO: EARLY CHILDHOOD FINANCIAL SERVICES ASSOCIATE DIRECTORS 

SUPERVISES: CCAP Specialists 

Under the general supervision of management, The Early Childhood Financial Empowerment Services Coordinator is responsible for monitoring the daily work activities of CCAP staff to ensure contract compliance. Review referrals for possible fraudulent cases, determines and processes overpayments, acts as liaison to IDHS, ISBE, IDVA, DCFS and Community Partners. The Early Childhood Financial Empowerment Services Coordinator is responsible for the recruitment, hiring and training of new hires and on-going training for staff, and assists in the development of program policies and procedures. The Early Childhood· Financial Empowerment Services Coordinator provides support to  the  childcare providers, clients and team members in the program. Ensures overall program requirements and recruitment and marketing strategies are in place to promote ongoing sustainability and growth of the programs. 

COLLABORATES WITH: YWCA Programs, DuPage, Kane and Lake Counties DHS offices, IDHS, ISBE, IDVA, INCCRRA, DCFS, Community Partners, Parents and Child Care Providers throughout the Chicagoland area. Coordinates with The Financial Services Associate Director and Fiscal Services Coordinator to ensure program deliverables are met and program remains within budget.

ESSENTIAL RESPONSIBILITIES:  

Member Contact: Educate visitors about the YWCA's available services.  Assist clients and providers with completion of required forms and assessments. Conduct member screening to evaluate need for immediate support and to facilitate referral and linkage to appropriate community services. Use appropriate judgment in upward communication regarding client or providers concerns. Ensures program notices, monthly mailers and promotional materials are sent to providers in English and Spanish.

Supervision: Supervise daily work of Early Childhood Financial Empowerment Services Staff for contract compliance with IDHS. Conduct monthly reviews of Eligibility Specialist's, including phone monitoring and staff output. Works with management staff to enhance and evaluate program development.  Provide ongoing training and mentoring for staff. Provides ongoing database training, new user set-ups and troubleshooting for internal staff and external providers on data systems (CCMS, Web3270 SAMS etc.) Review and provide guidance and recommendations on effective coaching, staff performance monitoring, and accountability measures to improve productivity, reduce processing delays, and ensure consistent service delivery. 

Case Management: Review and follow through with IDHS and ISBE on referrals for possible fraudulent cases, forgery/stolen warrant cases, duplicate payment inquiries, appeals, and system overrides according to contractual requirements. Provide consultation, information, and resources over the telephone and in person to families seeking childcare assistance and childcare providers seeking education on healthy meal choices. Educate callers about the Child Care Resources & Referral, Tummy, Tiny Boots, childcare options, cost of childcare, quality indicators, etc. Conduct intake established by IDHS and ISBE, gathering information about family income, residency, immigrant status, family size, etc.; 

Outreach Responsibilities:  

Serve as a resource to Department of Human Service local offices, ISBE, and provide training to their staff. Serve as a liaison to IDHS, IDVA, DCFS, & ISBE for possible fraud, overpayments, appeals, and policy clarifications. Participate in state, local and county collaborations and provide training and technical assistance as needed. 

NON-ESSENTIAL RESPONSIBILITIES: Participate in administrative and program meetings, as appropriate.  

OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned, whether for a project, special needs task or other assignment. 

QUALIFICATIONS: A minimum three-year's experience in social services, or early childhood programs, with one year of supervisory experience, is required. Effective verbal and written communication skills are necessary. The position requires excellent working knowledge of computers & computer software, including Microsoft Word, Excel, Windows; Ability to input data in an accurate and timely manner; Knowledge of geographical area and community resources desired. Must be available to work some evening and weekend hours. 

Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident.

Professional Training Required:  A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually. 

EDUCATION REQUIRED: An Associate’s degree or progress toward completion of a degree is preferred. 

CERTIFICATION(s) REQUIRED: NA 

WORK ENVIRONMENT:    The work environment includes offices.  The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach or to lift objects, such as packages or supplies.  Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers.  

WORK SCHEDULE: Monday – Friday, 8:00am-4:00pm. This position may require work on some evenings and weekends. Schedule can vary depending on the needs of the agency.