Full-Time

Vice President

Professional Services Operations

Posted on 5/28/2024

Veeva Systems

Veeva Systems

5,001-10,000 employees

Cloud solutions for life sciences sector


Senior, Expert

Remote in USA

Requirements
  • 10+ years of experience in Enterprise Technology Consulting of Software Services
  • 5+ years of focused experience in Services Operations in crucial leadership roles
  • 5+ years of experience in people management responsibilities, a focus on employee success from hiring, onboarding, training, developing, and building a robust team environment
  • Proven ability to lead at scale and drive change without direct influence to engage senior leadership to drive forward critical initiatives
  • Technical Leadership - advanced capabilities with data reporting tools and systems to ensure the accuracy of reporting
  • Based in the United States and able to meet the operational requirements of a global role
Responsibilities
  • Build the operational landscape in Professional Services to support growth, including but not limited to revenue forecasting, utilization, resource sharing, reporting, and variable compensation
  • Lead the right strategies to support operational excellence in Services and support Veeva’s strategic initiatives
  • Partnering with Services Leadership change to ensure we make the right decisions that align with our operating model and values
  • Possess the ability to lean in with analytical and logical decision-making by asking the right questions to ensure accuracy and efficiency
  • Own our Professional Services Automation system and its reporting functions and data quality
  • Manage and build appreciated and high-contributing operations and influence without direct authority
  • Develop advanced knowledge of Veeva Services’ policies, processes, data, and systems with the ability to coach the team in those areas
  • Align with FP&A to ensure we are accurate in all financial reporting and forecasting
  • Identify, own, and drive initiatives or projects to scale the business to support
  • Enable teams for success by performing onboarding training, providing support, and guidance on policies and procedures
  • Facilitate compliance with certifications
  • Own Services events to develop a community of experts and facilitate engagement
  • Provide insights on business KPIs that ensure accurate forecasting and decision-making
  • Ensure smooth operations and remove roadblocks for routine operations

Veeva Systems offers industry cloud solutions for the life sciences sector, providing technologies such as Vault Clinical Data Management, Vault EDC, Vault Coder, Vault Clinical Operations, Vault RIM Suite, Vault Quality Suite, Vault Safety Suite, Veeva Medical Suite, Veeva Data Cloud, and Veeva Commercial Cloud to support critical functions from R&D through commercialization. These technologies aim to streamline quality processes, manage clinical data, and improve regulatory compliance for life sciences companies.

Company Stage

IPO

Total Funding

$224M

Headquarters

Pleasanton, California

Founded

2007

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

34%

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement