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Beth Israel Lahey Health

Integrated health system delivering care, education

Food Service Worker

Full-TimeUpdated on 10/23/2026
$17 - $22.88/hr+ Shift differentials + Call pay + Premium pay + Overtime pay
Entry
United States
In Person
Food Service & HospitalityCulinary & Kitchen Production, Dining, Bar & Counter Service

About the job

Requirements
  • A high school diploma or equivalent is required.
  • Fluency in English, including reading, writing, and speaking, is required.
  • Staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Assemble and serve food for patients, cafeteria, and catering services.
  • Follow established and regulatory standards for food preparation, service, and storage, using standardized recipes and obtaining approval from the Executive Chef or a manager for modifications.
  • Follow food production system procedures and HACCP procedures, including required documentation and logs.
  • Clean and sanitize work areas, service items, food preparation equipment, and work and service areas according to department standards.
  • Store leftover food effectively and maintain appropriate documentation and logs.
  • Maintain patient and customer satisfaction with food and maintain food presentation and quality standards for patient, cafeteria, and catering food services.
  • Follow correct operating and cleaning procedures for food production equipment and work and service areas.
  • Meet sanitation, cleaning, temperature, and food safety standards.
  • Complete food inventory as directed and complete required food safety, customer service, and other job-related training.
  • Follow federal, state, and local food codes, as well as cash handling policies and procedures.
  • Assist patients with placement of meal trays and meal-related requests.
  • Deliver food and supplies to hospital departments and patient care areas.
  • Work independently without direct supervision.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.