Two95 International

Service Desk Engineer 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia$5k - $6kIn-person

About the Job

Requirements

Three to five years of experience.
Good technical knowledge.
Ability to communicate effectively to understand problems and explain solutions.
Ability to deal patiently with difficult customers.
Mandarin and English language skills.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance by phone, chat, or email.
Perform remote troubleshooting using diagnostic techniques and relevant questions.
Guide customers through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information about IT products or services.
Respond to customer help requests by email.
Record events, problems, and resolutions in logs.
Follow up and update customer status and information.
Pass customer feedback or suggestions to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Install, modify, and repair computer hardware and software.
Determine the best solution based on the issue and details provided by customers.

Service Desk Engineer (L1) - Mandarin(Speaking, writing, Reading)

Two95 International Inc. · Kuala Lumpur, Malaysia · Full-time · Posted 2026-03-18

Salary: unknown currency 5,000–6,000

Workplace: on_site

Department: Information Technology

Requirements

We are looking for Service Desk Engineer (L1) - Mandarin(Speaking, writing, Reading)with 3 to 5 years of experience.

Language= Mandarin + English

Job Description / Responsibilities:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities
§ Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
§ Performing remote troubleshooting through diagnostic techniques and pertinent questions
§ Walk the customer through the problem-solving process.

§ Direct unresolved issues to the next level of support personnel
§ Provide accurate information on IT products or services.
§ Respond to email messages for customers seeking help.
§ Record events and problems and their resolution in logs
§ Follow-up and update customer status and information
§ Pass on any feedback or suggestions from customers to the appropriate internal team.

Identify and suggest possible improvements to procedures.
§ Install, modify, and repair computer hardware and software.
§ Determining the best solution based on the issue and details provided by customers.

Apply

Apply at Two95 International Inc.

About the Company

Two95 International

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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