Hersha Hospitality Management

Manages hotels and investments for owners

Room Service Server

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeGroton, CT, USA$17.48In-person

About the Job

Requirements

A high school diploma or equivalent is required.
Previous food service experience is preferred.
The work schedule varies and may include holidays and weekends.
The role requires standing for extended periods; walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
The role requires following state, federal, and corporate liquor requirements for serving alcoholic beverages; safe work habits; protective safety equipment; and Material Safety Data Sheet and Occupational Safety and Health Administration standards.

Responsibilities

Set up and deliver food and beverage orders.
Conduct floor sweeps and retrieve food and beverage trays.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with banquet event orders and established policies and procedures.
Complete shift side work as outlined in the hotel's operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report all communication to the immediate shift supervisor.
Perform cash handling responsibilities in accordance with company policies and procedures.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Perform other duties as requested by management.

Desired Qualifications

Previous food service experience.

Overview

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

Server – Room Service Supervisor – Room Service Manager

Essential Job Functions

Set up and deliver food and beverage orders.
Conduct floor sweeps and retrieve food and beverage trays.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with banquet event orders and established policies and procedure.
Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
Complete shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
Report all communication to immediate shift supervisor.
Perform cash handling responsibilities in accordance with company policies and procedures.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Position Requirements

High school diploma or equivalent.
Previous food service experience preferred.

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Compensation: 17.48 to 17.48 (USD)

About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Philadelphia, PA
Founded: 2006

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