German Speaking Receptionist - Noc

Job Description

• To greet Guests in a professional manner;
• To deal with Guest complaints and comments in an efficient and timely manner;
• To provide Guests with information of shipboard services, including information on ports;
• As each passenger checks in, ensure that:
  • They are in possession of the proper documents for boarding;
  • They are berthed in the proper cabin and correct key cards are distributed;
  • Credit card registering and administration;
• To keep an accurate record and to follow up on lost and found items;
• AVO issuance and follow up;
• Keep inventory of office supplies;
• Conduct wake up calls for Guests;
• To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;
• To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;
• To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;
• To assist Guests with Disembarkation information and inquiries;
• To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
• To assist the Chief Purser with Customs and Immigration paperwork when necessary;
• Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;
• To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
• To adhere to all Company Policies and Procedures, Manuals and Directives;
• Applying of charges to guest and crew shipboard accounts;
• To do additional duties in other departments (provision, luggage etc,.) as necessary.

Qualifications

• Hotel or Tourism School beneficial.
• Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;
• Previous experience in cash handling/accounting beneficial;
• Must be fluent in written and spoken English;
• Advanced German skills required, any additional language would be a plus;
• Excellent interpersonal and public communication skills;
• Must have very good administrative skills (proficient in Outlook, Word and Excel);
• Very good organizational skills are necessary along with the ability to multitask;
• Must possess ability to interact with all levels of people;
• Must be able to remain calm under pressure;
• Must be service minded with an outgoing, charming and friendly personality;

Additional Information

Financial Responsibilities

• To be cost conscious with the use of office supplies, printed materials and other consumables;
• To ensure that Company property is maintained properly and treated with respect at all times;

Safety Responsibilities

• To be familiar with the Ship`s Emergency Plan;
• To be aware of Safe Working Practices;

Emergency Duties

• To follow instructions noted on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above;
• Take part in safety drills. Team Communication and Meetings;

• To attend orientation and training with the Purser Department every cruise;
• To communicate with the Assistant Purser and Chief Purser on a regular basis.