System Support Analyst

Role: Part-time System Support Analyst is pivotal in delivering high-quality desktop support and ensuring exceptional customer satisfaction with systems and applications. This position involves troubleshooting PC and Mac software and hardware, supporting various end-user devices, including PCs, printers, scanners, mobile devices, and other peripherals. 

Responsibilities: 

• Configure and maintain Windows PCs and Windows Servers to ensure optimal performance. 
• Conduct system performance testing to identify and resolve inefficiencies. 
• Provide first-line support for all administrative group software and hardware issues. 
• Manage user account creation and maintenance. 
• Build and set up desks and workstations for employees. 
• Ensure consistent in-office support coverage five days a week. 
• Provide audio-video conference room support.
• Collaborate with trade support to monitor applications and maintain infrastructure. 
• Manage the configuration and maintenance of phone systems. 
• Coordinate shipping of hardware to off-site locations. 
• Maintain inventory of workstations, monitors, and other equipment. 
• Build and tune monitoring tools to prioritize desired alerts and prevent unwanted/unneeded alerts. 
• Script solutions to automate basic tasks as needed 
• Document processes and procedures related to trading applications and exchanges.  

Qualifications: 

• 1+ year working with computer hardware, GPUs, Memory, CPU, etc.  
• Ability to make sound decisions in a fast-paced, high-pressure environment 
• Excellent Troubleshooting skills  
• Good attention to detail when digging through log files to find application issues 
• Strong Windows experience 
• Ability to pick up and understand new processes/applications 
• Able to do physical work desk setups
• Scripting PowerShell is a plus 
• Database experience is a plus

• Compensation:

  Hourly Range: $20.00-25.00/hr

  The final hourly rate will be dependent on the successful candidate's skills, experience, education, and qualifications. 

  This role is a temporary position and therefore is not eligible for Geneva Trading’s full-time employee benefits program.

  Application expected to close: 8/1/2026