Michigan Institute of Urology

Multisite urology practice offering robotic surgery

Referral Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeGrand Rapids, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Knowledge of medical terminology.
Phone etiquette skills and the ability to communicate clearly in person and over the telephone.
Ability to follow up on all communications.
Skill in using computer programs and applications, including Microsoft Office.
Knowledge of healthcare systems operations such as electronic medical records.
Must comply with HIPAA regulations for patient confidentiality.
Employees must adhere to ethical conduct and applicable laws and regulations, follow the Solaris Health Code of Conduct and applicable policies and procedures, report suspected concerns or violations promptly, and complete annual compliance training.

Responsibilities

Serve as the primary contact and resource person for patients, primary care physicians, and other healthcare service providers.
Answer and appropriately manage incoming telephone calls, verify benefits and services, schedule patient appointments, and respond to patient information needs.
Work on new and existing patient referrals.
Verify insurance type and obtain proper authorization as needed.
Contact referring physicians to obtain referral forms and obtain additional documents as needed.
Record referrals in the computer and ensure new patient charts are complete.
Update co-payments in the computer and mail new patient packets.
Assist with front-office duties as needed.
Perform other position-related duties as assigned.
Maintain confidentiality of patients' protected health information in compliance with HIPAA.

Desired Qualifications

One year of experience working in a medical office is preferred.
Knowledge of insurance is preferred.
Urology experience is preferred.

Description

GENERAL SUMMARY

The Referral Coordinator serves as the primary contact/resource person for patients, primary care physicians and other healthcare service providers. The Referral Coordinator is responsible for answering and appropriately managing incoming telephone calls, verification of benefits and services, scheduling patient appointments, and responding to patient information needs.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Works on new patient and existing patient referrals.
Verifies the type of insurance and proper authorization as needed.
Contacts the referring physician to obtain the referral form.
Obtains any added documents as needed.
Records referrals in computer.
Ensures that new patient charts are complete.
Updates co-payments in the computer.
Mails new patient packets.
Assists with all front office related duties as needed.
Performs other position related duties as assigned.
Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Knowledge of medical terminology.
Delivers exceptional patient service throughout all interactions.
Phone etiquette skills.
Must be able to communicate clearly in person and over the telephone.
Ability to follow up on all communications.
Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations such as EMR.
Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

1 year of experience working in a medical office preferred.
Knowledge of insurance is preferred.
Urology experience preferred.

REQUIRED TRAVEL

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

About the Company

Michigan Institute of Urology

Multisite urology practice offering robotic surgery

MIU is a large urology practice in Michigan with over 60 providers across multiple locations. It delivers a full range of urologic care, including men’s and women’s health, oncology, stone treatment, and robotic surgery, through its clinician network and affiliated facilities. Patients use a secure Patient Portal to message doctors, view records, and register for appointments, while surgeons offer procedures such as robotic-assisted operations. The practice differentiates itself by its size, long history, breadth of subspecialties, and affiliations with Trinity Health Michigan and Corewell Health, which improve access and care coordination. Its goal is to provide premier urological care that is easy to access for patients across Michigan.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Saint Clair Shores, Michigan
Founded: 1991

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