Operational Excellence Senior Consultant

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. 

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

About the Role:

The Health Services portfolio currently includes our Dental, Optical & Hearing, Medical Centres and Mental Health Clinics as well as providing health care services on behalf of the Australian government to the Australian Defence Force and for visa assessments purposes. Our Health Services business is driving and accelerating our focus on expanding our health care offerings and increasing our owned provision footprint. 

All of this will require a relentless focus on building and enhancing our strategic capabilities, leveraging our size, scale, and experience. Enabling our portfolio of businesses to meet their full potential, as well as ensuring we are creating a seamless and connected experience for our customers, both within Health Services as well across the Bupa APAC business more broadly. 

The Operational Excellence Senior Consultant plays a pivotal role in supporting and driving transformation across Bupa’s Health Services portfolio. Positioned between strategic leadership and hands-on delivery, this role is responsible for leading moderately complex initiatives, supporting senior stakeholders, and mentoring junior team members. The Senior Consultant will contribute to shaping and executing operational improvement strategies that align with Health Services’ priorities and Bupa’s broader APAC objectives.

Responsibilities:

• Lead and manage moderately complex projects and initiatives that align with Health Services’ strategic goals, ensuring delivery of measurable outcomes. 
• Partner with Operational Excellence Partners to scope, plan, and execute transformation and improvement initiatives across business units. 
• Identify and implement opportunities for process simplification, standardisation, and optimisation. 
• Facilitate workshops and working groups to co-design solutions and embed continuous improvement practices. 
• Build and maintain collaborative relationships with stakeholders across Health Services and the APAC Market Unit. 
• Drive project management discipline and embed the use of standard project management frameworks and use of tools across the program so that project information is readily accessible. 
• Drive continuous improvement in the toolsets to meet evolving business needs and drive efficiency in portfolio management and delivery
• Provide project coordination support, including documentation, reporting, and risk tracking and recommending solutions, while also contributing to strategic planning discussions.
•  Mentor and guide Operational Excellence Consultants, supporting their development and ensuring alignment with project goals. 
• Support the development of change and communication plans to drive engagement and adoption of new ways of working. Ensure compliance is in line with our risk framework and regulatory requirements with internal and external stakeholders 
• Drive project performance, track benefits realisation against key results, and contribute and lead the post-implementation reviews. 
• Promote a culture of continuous improvement, innovation, and customer-centricity. 

You will have:

• Tertiary qualifications in business, project management, or a related discipline. 
• Demonstrated experience in project delivery of medium to large-scale, stakeholder engagement, and process improvement within large or complex organisations. 
• Ability to manage competing priorities and deliver outcomes under tight time constraints. 
• Commercial Acumen: Advanced understanding of project management, project performance and ROI measures including monitoring budget allocation across project expenditure meeting fiscal objectives 
• Customer Focus: Passionate about delivering exceptional customer experiences 
• Demonstrated experience in data governance, data quality management, and data management best practices 
• Excellent written and presentation skills, with the ability to convert data into actionable insights. 
• Providing guidance on risk management strategies for sensitive matters while facilitating cultural change to move away from a compliance mindset to dynamic risk management. 
• Proven ability to influence and collaborate across diverse stakeholder groups.
• Experience mentoring or coaching junior team members. 
• Familiarity with structured project management methodologies (e.g., Agile, PRINCE2).
• A proactive, solutions-focused mindset with the ability to manage competing priorities.
• Demonstrated experience of role modelling critical Agile capabilities and ways of working

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis. 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Location

Melbourne Office (33X)

Recruiter

Laura Micallef