Johnson & Johnson

Makes prescription drugs and medical devices

Global Project Lead/Customer Service

Project ManagementConfirmed live in the last 24 hours

Full-timeChiyoda City, Tokyo, JapanNo salary listedHybrid

About the Job

Responsibilities

Work with the ERP Platform Transformation Global Team to define the project schedule and transition plan for the Japan region.
Lead the Japan region cross-functional team to complete key project milestones, including listing impacted applications and work processes, solution confirmation, BAT/UAT, and system and business cutover.
Lead process mapping and matching between the next-generation ERP and existing work processes with the cross-functional team.
Lead the solution agreement process for Japan-specific requirements with Global and Regional teams to protect customer value with optimum investment in the new platform.
Transform the Call Center into a business-growth-driving organization by focusing resources on sales-creation activities, such as navigating potential users toward purchase.
Work with the Call Center Manager to identify and eliminate non-value-added tasks and automate those tasks to free capacity for revenue-creation projects and activities.
Create revenue-creation opportunities with the commercial team by serving as the customer/consumer-facing contact and navigating potential users.
Create projects with the Commercial team to promote more customer orders on the EDI platform instead of fax and calls.
Work with the Manager to maintain order accuracy and introduce technology to improve vendor productivity in order management.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Chiyoda, Tokyo, Japan

Job Description:

Global System Project Manager

Work with ERP Platform Transformation Global Team to define the project schedule and transition plan for Japan region

Lead Japan region cross functional team to complete key milestones of the project (Listing of impacted applications/work processes, Solution confirmation, BAT/UAT and System & Business cut over)

Lead process mapping & matching between next generation of ERP and existing work processes with cross functional team.

Lead the solution agreement process for Japan specific requirements with Global and Regional team to protect customer values with optimum investment in the new platform

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Transform Call Center to business growth driving organization to focus organization resource to sales creation activities (i.e. navigation of potential users to purchase)

Work with Call Center Manager to identify and drive out non value added tasks as well as automating those tasks to free up organization capacity for revenue creation projects/activities

Create revenue creation opportunities with commercial team through the navigation of potential users as customer/consumer front face

Order Management

Create projects with Commercial team to promote more customer orders on EDI platform versus fax and calls

Work with Manager to maintain order accuracy and introduce technology to improve vendor productivity of order management work

Required Skills:

Preferred Skills:

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size: 10,001+
Company stage: IPO
Headquarters: New Brunswick, NJ
Founded: 1886

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