Expeditors

Global logistics and freight forwarding services

Air Export Agent

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeEllenwood, GA, USANo salary listedIn-person

About the Job

Requirements

A Bachelor's Degree or equivalent work experience is required.
One year of specific Air Export experience is required.
Knowledge of air documentation and processes is required.
Effective interpersonal skills are required, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive behavior and strong organizational skills are required.
Good computer skills in Excel, Word, and PowerPoint are required.
The ability to type 45 words per minute is required.
Fluency in English is required.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace Air Export files and prepare reporting.
Use workflows daily.
Ensure arrival notices are communicated to overseas contacts and customers.
Ensure accurate and timely client and service-provider billing.
Interact with customers to arrange international shipments and meet customer service standards.
Maintain good relationships with suppliers, including airline carriers, trucking companies, and other involved parties.
Maintain compliance with internal and external regulations and government regulations.
Understand department process flow and identify best practices to improve operational efficiency and productivity.
Ensure customer standard operating procedures are in place and updated.
Meet key performance indicator standards in accordance with company procedures.
Communicate with overseas contacts and respond promptly to internal and external emails and requests.

Desired Qualifications

IATA certification is preferred.

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Air Export files and reporting
Use Workflows on daily basis
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
Meet compliance at all times with internal and external regulations in accordance with government regulations
Understand department process flow, looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures are in place and updated
Meet KPI standards in accordance with the Company's procedure
Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

Bachelor's Degree or equivalent work experience
1 year of Air Export specific experience
Knowledge of air documentation / process
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Ability to type 45wpm
IATA certification (preferred)
Fluent in English

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Shift: Monday - Friday | 08:00am - 05:00pm

Reporting Structure

Air Export Supervisor and Manager

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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