Director of Reservations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Director of Reservations 

Responsible for the overall strategic leadership and management of the Reservations Department. Directs Inbound and Outbound Reservations Sales, Group Reservations, Guest Recognition and reservation systems performance to maximize profitability, direct revenue production, inventory utilization and guest satisfaction. Partners closely with Revenue Management, Sales, Commercial and Rooms leadership to achieve budgeted occupancy, ADR, RevPAR and revenue goals while developing a high-performing reservations organization.  This role is part of the Rooms Division, reporting to the Assistant Director of Rooms Division.  

What You Will Do 

•   Provide strategic leadership for the Reservations Department and establish departmental goals, service standards and commercial objectives. 

•   Develop and execute strategies that increase direct, non-commissionable revenue and improve reservation conversion performance. 

•   Lead inbound and outbound reservations sales functions and cultivate a luxury consultative sales culture. 

What You Will Bring 

• Minimum two years leadership experience in luxury hotel reservations, revenue management, commercial strategy, sales or rooms operations.  

• Minimum one year supervising managers and multifunctional teams.  

• Experience managing large and/or remote reservations teams.  

• Demonstrated commercial leadership success and revenue optimization experience 

• Advanced analytical and commercial decision-making capability.  

• Strong revenue management knowledge.  

• Excellent communication, presentation and leadership skills.  

• Ability to develop managers and leaders.  

• Strong understanding of PMS, CRS, distribution technologies and Microsoft Office Suite 

What To Expect 

•   Full time schedule based on operational needs, including evenings, weekends, and public holidays 

What We Offer You 

•   Salary Range: $94,500 - $115,5000

•   Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)  

•   Paid time off including Vacation, Sick time, Live Well Day, Community Care Day  

•   Excellent Training and Development opportunities   

•   Learning & Development Subsidy  

•   Many career opportunities within the hotel and to other Four Seasons  

•   Employee Travel Program  

•   Complimentary Dry Cleaning for Employee Uniforms   

•   Complimentary Employee Meal and Paid Meal Break 

Be part of a cohesive team with opportunities to build a successful career with global potential.  

Learn more about what it is like to work at Four Seasons – visit us:   

fourseasons.com/careers   

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal