Help Desk Technician
$35.71 - $40.86/hr
Senior
Associate's
Alexandria, VA, USA
In Person
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Top Secret Clearance Required
About the job
Requirements
- High school diploma or GED equivalent.
- At least 5 years of logistics, operations, or technical support experience, or an equivalent combination of education and experience.
- DoD 8570 IAT II certification, with Security+ as the minimum.
- TS/SCI clearance is required.
- Must successfully pass background and drug screening.
- Must have advanced knowledge of computer software applications for word processing, spreadsheets, and databases, including Microsoft Word, Excel, Access, PowerPoint, and Outlook.
Responsibilities
- Maintain and update the service desk ticketing system, assigning each request to the appropriate personnel.
- Coordinate with external support stakeholders as needed for NIPR, DREN, SIPR, JWICS, SDREN, DDTE, BLCSE, AWS GovCloud, and other external service desks.
- Install, maintain, and support baseline desktop and laptop images provided by RNEC Ft. Belvoir for NIPR and SIPR and INSCOM/GISA for JWICS, including Microsoft Windows, Office 365 Pro Suite applications such as Microsoft Teams and Outlook, Adobe Acrobat, Microsoft Edge, Google Chrome, computer drivers, encryption tools, and required security patches.
- Monitor, remediate, and report cybersecurity vulnerabilities and relevant changes applied during maintenance, including patches for open IAVMs and configuration changes affecting compliance with NIST SP 800-53 security controls.
- Configure, diagnose, and correct problems with hardware including PCs, multifunction devices, VoIP, VTCs, printers, scanners, plotters, modems, card readers, and other peripherals.
- Perform hardware upgrades and install new or replacement hardware.
- Maintain Active Directory by adding systems or users, resetting passwords, diagnosing login problems, and identifying whether issues originate from group policy or the network.
- Provide user account management from creation through deletion, including SIPR token management for NIPR, DREN, SIPR, JWICS, SDREN, DDTE, BLCSE, and AWS GovCloud.
- Support secure and non-secure video systems, including VTC and desktop LAN VTC systems, as well as web-based collaboration tools.
- Schedule rooms and connections and operate VTC equipment for approximately fifty sessions per month, or as needed.
- Develop and document core service desk SOPs, FAQs, self-help materials, and troubleshooting guides; provide input to weekly and monthly status reports, metrics, programmatic data calls, and deliverables as needed.
- Assist with asset inventory, track changes, and update the master hardware and software list, including the NIPR and SIPR TSP and the JWICS ATC, using physical inventory and an automated asset management system to track assets and generate reports.
- Support equipment decommissioning and degauss and sanitize data from decommissioned media or equipment.
- Monitor usage of IT consumables such as toner, batteries, and equipment filters.
- Perform other duties as assigned.
Desired Qualifications
- An associate degree or completion of a two-year technical school, and at least 7 years of experience.
About the company
Chenega is a government services contractor that supplies staffing and support services for defense, intelligence, and federal civilian customers, plus commercial clients. It operates across the United States, its territories, and several countries, tapping wide opportunities in government contracting. Its offerings center on staffing and mission support through various contracts, delivering qualified personnel and services to meet client needs. Unlike many industry players, Chenega is rooted in an Alaska Native village corporation, which shapes its ownership and community-focused approach while competing in a broad national market. The company’s goal is to help government and commercial customers execute their missions by providing reliable, professional personnel and services under contract.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Anchorage, Alaska
Founded
1974
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Simplify's Take
What believers are saying
- Chenega Naswik won a $6.4 million FBI Academy security contract starting May 2026.
- DHS gave Chenega Naswik a $78.6 million PSO task order in March 2026.
- DARPA extended SecuriGence with a $121.5 million modification in June 2026.
What critics are saying
- Chenega Global Protection faces Kalantari FLSA class action in Colorado since March 25, 2025.
- Chenega Security and Support Solutions filed a WARN notice for 64 Alaska employees in 2026.
- Chenega’s 8(a) edge weakens after July 2030, forcing tougher price competition across contracts.
What makes Chenega unique
- Chenega wins recurring federal security work at FBI, DHS, IRS, and Army sites in 2026.
- SecuriGence broadened Chenega MIOS into cybersecurity, software engineering, and cloud operations after 2024.
- Chenega’s Alaska Native and 8(a) structure supports fast recompetes and sole-source federal access.
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Benefits
- Wellness Program
- Flexible Work Hours
- Professional Development Budget