Operations Analyst – eDiscovery

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

We are looking for an Operations Analyst – eDiscovery with hands-on experience supporting end-to-end eDiscovery operations across the EDRM lifecycle.

The role will involve data ingestion, processing, analysis, hosting, review support, quality control, and document production. The ideal candidate will have experience in end-to-end eDiscovery operations and/or Hosting & Production, along with hands-on expertise in Relativity and Nuix.

This role is suited for someone with strong analytical and problem-solving skills, excellent attention to detail, and the ability to manage multiple projects in a fast-paced, deadline-driven environment.

Key Responsibilities

·       Support end-to-end eDiscovery workflows across the EDRM lifecycle, including data ingestion, processing, hosting, review support, quality control, and production.

·       Process, load, search, analyze, and manage electronically stored information (ESI) across multiple file formats.

·       Work hands-on with Relativity, Nuix, and other eDiscovery applications to support project requirements.

·       Manage Hosting & Production workflows, including data loading, workspace/database activities, searches, exports, and document productions.

·       Perform quality control checks to ensure the accuracy, completeness, and integrity of processed data and deliverables.

·       Troubleshoot data processing, application, and workflow-related issues, escalating complex matters when required.

·       Conduct searches and data analysis based on project and client requirements.

·       Generate operational and project status reports for internal stakeholders and Project Managers.

·       Collaborate closely with Project Managers and cross-functional teams to ensure projects are delivered accurately and within agreed timelines.

·       Maintain appropriate documentation for processes, workflows, issues, and resolutions.

·       Contribute to process improvements and initiatives focused on operational efficiency, quality, and standardization.

·       Manage multiple projects and priorities while consistently meeting quality standards and deadlines.

Required Qualifications & Experience

·       Bachelor’s degree in Information Technology, Computer Science, Law, or a relevant field.

·       Minimum 2+ years of experience in eDiscovery Operations.

·       Hands-on experience with Relativity and Nuix.

·       Good understanding of the Electronic Discovery Reference Model and the eDiscovery lifecycle.

·       Practical experience with eDiscovery activities such as data processing, loading, searching, hosting, review support, quality control, exports, and productions.

·       Understanding of commonly used eDiscovery data types, metadata, load files, and document production workflows.

·       Strong analytical, troubleshooting, and problem-solving abilities.

·       Excellent attention to detail and ability to follow established processes and procedures.

·       Ability to manage multiple priorities and deliver under tight deadlines.

·       Strong written and verbal communication skills in English.

·       Ability to work effectively within operational and cross-functional teams.

·       Proficiency in Windows and Microsoft Office applications.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.