Regional IT Infrastructure Specialist

ABOUT POET

At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty-five years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and a leader in sustainable products in the world.

CULTURE IS KING AT POET

We’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s the way we do things at POET. We provide an environment for team members to maintain a healthy work-life balance. It’s the best way to optimize health, wellness, and productivity in a sustainable way. We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins!

JOB SUMMARY & RESPONSIBILITIES

This position acts as the primary point of contact for POET bioprocessing facility team members’ information technology needs in an assigned geographic region.  Communicating and working together with other team members is essential for promoting POET’s culture.  Providing onsite and remote IT support for team members at the bioprocessing facilities helps keep essential IT hardware and business applications operational.  This position maintains computer software and hardware such as desktops/laptops, printers, video conferencing equipment and telecommunication equipment that allows the bioprocessing team members to conduct business with POET’s customers as well as maintaining communications between all POET business units.     

This is an on-site role located in Alexandria, IN. Responsibilities include:

• Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile tablets, video surveillance systems and video conferencing equipment.

• Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.

• Requisition, inventory, configure, install, maintain, repair, upgrade secure and dispose of team member personal computing devices.

• Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.

• Escalate server, network, compatibility and design issues to the appropriate team member.

• Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.

• Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, and rebooting servers, server configuration and maintenance responsibilities.

• Document instructions, procedures and licensing as needed.

• Since we’re all about teamwork and getting the job done, your skills may be put to a lot of other uses!

QUALIFICATIONS & SKILLS

• Information Technology degree in a technical field and one year of related IT experience preferred or High school diploma/GED with a minimum of three years related IT experience
• Advanced knowledge of Windows OS based laptops, desktops, and servers

• Experience in manipulating users in Active Directory (i.e. password and permission changes)

• Ability to establish and maintain effective working relationships with supervisors, peers, other team members and vendors

• Ability to troubleshoot, install and upgrade hardware and software applications

• Basic knowledge of phone and video conferencing equipment and technology

• Strong verbal and written communication skills

• Solid understanding of IP and ISDN networks over LAN/WAN infrastructure

• Must have a valid driver’s license with exceptional driving record

• Demonstrated competency and high level of understanding and networking technology including TCP/IP based networks and 802.x standards

• Excellent organizational, time management and communications skills as well as the ability to adapt to change

• Excellent communication skills and attention to detail.
• Excellent organization and time management skills with a sense of urgency that drives results.
• Knowledge of the basics of Microsoft Office Suite and the ability of learning new programs.

A SUCCESSFUL CANDIDATE WILL HAVE

• High level of personal integrity
• Interpersonal skills – ability to effectively interact with individuals at all levels within/outside the organization
• Demonstrated problem-solving and critical thinking skills
• Ability to embrace and promote change
• Innovative mindset
• Ability to think objectively
• Self-awareness in the face of uncertainty
• Ability to work in a team environment

WORK ENVIRONMENT

• Up to 50% travel will be part of the norm for this position to visit the bioprocessing facilities, meetings, and site visits. At times, overnight travel may be required.

• In this role, you’ll be asked to drive a POET vehicle. A motor vehicle record check will be conducted during the pre-employment process.
• The work environment at POET is dynamic. You should expect a balance between time spent in the office and at the bioprocessing facility, which may include some physical labor helping your team members.

GROWTH & DEVELOPMENT OPPORTUNITIES

At POET, we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value. We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member’s position and compensation are carefully determined by considering their unique qualifications and skillset.

BENEFITS

For eligible team members

• Comprehensive benefits package: Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contribution

• Quarterly Profit-Sharing Bonuses and Bi-Annual Incentive Bonuses

• Competitive pay, including shift premium pay for qualifying positions

• 401K with company match

• Paid time off and paid holidays – 40 hours available on day ONE!

• Paid Parental Leave

• Tuition reimbursement

• Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations

OTHER PERKS

For eligible team members

• A multifaceted wellness program encompassing the whole person – mentally, physically, and spiritually

• Onsite fitness centers or fitness reimbursements

• Safety and cold weather gear reimbursements

• Discounted home and auto insurance

POET is an Equal Opportunity Employer committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on qualifications, abilities, merit, and other legitimate business factors, without regard to any legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, compensation, benefits, working conditions, promotion, and termination.