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Kaiser Permanente

Integrated healthcare provider and payer platform

Medical Social Worker 2

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeRoseville, CA, USANo salary listedIn-person

About the Job

Requirements

  • A Master's in Social Work accredited by the Council of Social Work Education is required.
  • Step I requires 0–2 years of social work experience; Step II requires 2–4 years of social work experience within the last five years; Step III requires four or more years of social work experience within the last ten years.
  • Demonstrated ability to work on a multidisciplinary team.
  • Solid psychosocial assessment skills.
  • Knowledge of chronic and acute disease and its impact on patient and family functioning.
  • Excellent oral and telephone communication skills and written documentation.
  • Computer literacy; experience in automated clinical information systems is preferred within this qualification.
  • Ability to handle a demanding workload involving multiple tasks effectively and efficiently.
  • Ability to function independently as a collaborative, supportive team member.
  • Ability to master detailed and complex information regarding benefits and coordination of care.
  • Willingness to work in a Labor Management Partnership environment.

Responsibilities

  • Provide psychodynamic interventions, crisis intervention, grief and bereavement counseling, problem-solving, stress reduction, and healthy coping strategies in individual, family, and group settings; counsel patients on disease acceptance and understanding.
  • Develop and implement individual Plans of Treatment to help patients and families cope with or restore social, emotional, financial, and environmental factors affected by illness.
  • Complete psychosocial assessments; partner with patients to identify needs and develop and implement mutually agreed-upon treatment plans.
  • Proactively discuss care options, including Kaiser resources and external community and government resources, to help patients and families develop short- and long-term care plans.
  • Work with other disciplines to assess, plan, and provide services using biopsychosocial information.
  • Assist patients in advocating for appropriate services within Kaiser and the community.
  • Assist patients and families with care planning and discharge plans.
  • Take, review, evaluate, and prioritize written and oral referrals.
  • Maintain documentation, records, and data collections, and complete required documents accurately and promptly.
  • Function as part of the Skilled Nursing Facility Team to support appropriate, timely placement of Kaiser members in nursing facilities.
  • Serve as a liaison between patients and Kaiser, maintaining positive relationships and continuity of care.
  • Identify appropriate levels of care and facilities for referred patients, and obtain placements where applicable.
  • Collaborate with internal and external Kaiser and community resources to meet mutually agreed-upon goals and objectives.
  • Provide information and referrals to community resources as requested.
  • Coordinate information exchange among Kaiser, families, members, and skilled nursing facilities.
  • Determine the application of Kaiser, Medicare, and Medi-Cal benefits to specific patient situations.
  • Participate in Utilization Management and Quality Assurance activities.
  • Coordinate communication among regional offices, clinics, hospitals, and field staff, including triaging calls from members and families.
  • Work with referral sources to clarify and complete required clinical and psychosocial information.
  • Perform other related duties as necessary.

Desired Qualifications

  • LCSW is preferred.
  • At least one year of post-MSW experience in a health care setting is preferred; an MSW internship may be considered in lieu of this experience.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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