Vichara
Asset management analytics and risk systems
Atlassian Engineer
Full-Time
$90k - $125k/yr
Mid
Bachelor's
Panama City, FL, USA
In Person
About the job
Requirements
- A bachelor's degree in information technology, Computer Science, Engineering, or a related field, or equivalent experience.
- At least 4 years of experience administering, designing, and supporting Atlassian platforms in enterprise environments.
- At least 4 years of experience with Jira Service Management and IT Service Management best practices.
- Deep expertise in Jira Cloud administration, workflow architecture, permissions, automation, and governance.
- Advanced experience with Confluence administration, knowledge management, and enterprise collaboration strategies.
- Strong experience designing and implementing enterprise-scale automations and integrations.
- Hands-on experience utilizing REST APIs, webhooks, and integration technologies.
Responsibilities
- Administer, configure, maintain, and optimize Jira, Confluence, and Jira Service Management within the Atlassian Cloud environment.
- Manage projects, workflows, permission schemes, notification schemes, issue types, screens, and custom fields.
- Ensure platform stability, performance, and adherence to established best practices.
- Assist in evaluating and implementing new Atlassian features and enhancements.
- Design and maintain workflows, request types, forms, automations, and project configurations.
- Create and maintain dashboards, reports, filters, and metrics to support operational and management reporting.
- Partner with stakeholders to gather requirements and implement process improvements.
- Support Agile, IT Service Management, and business process workflows across multiple departments.
- Configure and maintain service projects, portals, queues, service-level agreements, knowledge articles, and automation rules.
- Support incident, service request, change management, and asset management processes.
- Collaborate with service owners to improve service delivery and customer experience.
- Assist in the design and enhancement of employee- and customer-facing service portals.
- Manage Confluence spaces, permissions, templates, and content organization.
- Develop and maintain knowledge management structures and documentation standards.
- Support integration between Confluence and Jira to improve collaboration and visibility.
- Develop and maintain automation rules that streamline business and operational processes.
- Configure and support integrations between Atlassian products and third-party systems.
- Utilize REST APIs, webhooks, and Marketplace applications to extend platform capabilities.
- Identify opportunities to reduce manual effort through automation and workflow optimization.
- Provide Tier 2 and Tier 3 support for Atlassian platform issues.
- Troubleshoot system, configuration, and workflow-related problems.
- Train users on platform capabilities and best practices.
- Create documentation and knowledge resources to improve self-service capabilities.
- Manage permissions, roles, groups, and access controls.
- Support audit, compliance, and security requirements.
- Monitor system health and usage trends.
- Participate in testing and deployment of new functionality and platform enhancements.
About the company
Vichara provides software and services to large asset managers, investment banks, and wealth managers to value assets, manage risk, and run complex portfolios in areas like corporate credit, structured products, and real estate. It offers two main offerings: Solutions that support portfolio management, risk, and operations, and Technology Services that help firms design, build, integrate, and optimize their systems. Unlike firms that focus only on either software or consulting, Vichara combines domain-specific software with technology services to tailor and implement end-to-end workflows for large institutions. The goal is to help clients value assets accurately, control risk, and run multifaceted portfolios efficiently.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2001
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Simplify's Take
What believers are saying
- Vichara’s 2026 site highlights modern residential-credit and warehouse-lending product breadth.
- Hiring a GenAI Lead Engineer and Director Finance Technology shows active product expansion.
- Revelio estimates 316 employees in March 2026, up 24.1% since 2023.
What critics are saying
- Consulting-heavy model faces margin pressure if clients standardize on BlackRock Aladdin or Allvue.
- Sales hiring for recurring license revenue signals dependence on new contracts and renewals.
- One large account loss or vendor consolidation can cripple the niche business within 12 months.
What makes Vichara unique
- 25 years focused on mortgage, structured credit, and portfolio-risk systems.
- Deep loan-level analytics across RMBS, CMBS, CLOs, and warehouse lending.
- Combines software platforms with implementation services for mission-critical investment workflows.
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