Front Office All-Rounder

Job Description

ibis Mackay is looking to welcome a Front Office All Rounder to join our growing Front Office team.  As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service. 

The Role

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
• Assist with reservations tasks 
• Assisting guests with requests and creating memorable experiences
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Daily liaison with inter-departments such housekeeping for guest movements, requests and activities
• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner 
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay 

Qualifications

What we are looking for

• A natural ability to authentically connect with people
• Excellent time management skills
• Previous customer service experience, preferably in a Hotel environment 
• Strong computer knowledge including Microsoft Office and hotel PMS (preferably OPERA Cloud)
• The ability to multi-task and think on your feet to quickly resolve issues
• High levels of accuracy and attention to detail 
• Exceptional communication skills
• Fluency in English (additional languages are a plus)
• Flexibility to work various shifts including week-ends, evenings, overnights and public holidays
• Candidates to have full working rights for Australia

Additional Information

With over 400 hotels in Australia and 5,000 across the globe, we provide:
- endless career development opportunities
- discounted hotel accommodation worldwide
- learning programs through our Academies and the opportunity to earn qualifications while you work