Senior CRM Administrator

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Job Title Senior CRM Admi

Location Remote

Time Zone US Time Zones (EST–PST)

Role Overview We are seeking a highly experienced Senior Salesforce Administrator to take full ownership of our enterprise Salesforce environment. This is a hands-on, high-impact role requiring deep platform expertise across multiple Salesforce clouds and a proven track record delivering large-scale implementations. The ideal candidate operates independently, thrives in complex environments, and brings the strategic mindset of a platform owner — not just a support admin.

Key Responsibilities

• Own and manage the full Salesforce org including configuration, customisation, data integrity, and platform performance

• Architect and deliver solutions across Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice

• Lead complex, large-scale Salesforce implementations from scoping through to post-go-live optimisation

• Translate business requirements into scalable technical solutions with minimal oversight

• Manage user administration, permissions, flows, process automation, and system integrations

• Drive data quality, deduplication, and governance across the Salesforce ecosystem

• Produce clear documentation, release notes, and stakeholder-facing updates

• Maintain MDM and endpoint compliance standards in line with IT security policies
  

Required Qualifications

• Experience with hands-on Salesforce administration in complex, enterprise-scale environments

• Demonstrated experience across at least 2–3 Salesforce products: Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice

• Proven delivery on large-scale implementations — not limited to small business or solo-admin setups

• Ability to work autonomously and manage competing priorities without day-to-day hand-holding

• Salesforce Administrator certification (ADM 201) required; additional certifications highly regarded

• Strong written and spoken English with a professional, stakeholder-facing communication style

• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
  

Preferred Qualifications

• MDM/endpoint compliance awareness, particularly in environments with strict IT security policies

• Experience with Salesforce CPQ, Experience Cloud, or MuleSoft integrations

• Background in regulated industries or enterprise-level data governance

• Familiarity with agile delivery methodologies and sprint-based release cycles
  

Tools & Technology

• Salesforce (Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice)

• Salesforce Flow, Process Builder, Apex (admin-level)

• Google Workspace

• Slack, Zoom, and other remote collaboration tools

• MDM/endpoint security tools (preferred)
  

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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