Volunteer Services Senior Specialist
American Red Cross
Volunteer Services Senior Specialist
American Red Cross
Delivers disaster relief and blood services
Job Description:
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW (Job Overview):
This position is not eligible for relocation assistance.
The candidate must reside in Jefferson County.
The Volunteer Services Specialist supports volunteer recruitment and engagement activities within the region:
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
1: Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and digital media to obtain volunteer applicants tracked to referral and approval. Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed.
2: Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Assist in screening and referring volunteers to appropriate department opportunities. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events.
3: Evaluate and modify recruitment and engagement strategies based on lessons-learned. Support the development and ongoing refinement of volunteer strategies.
4: Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments. Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
7: Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Support volunteer programs and services to meet established goals and objectives.
8: Assist with executing the Event Based Volunteer plan
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Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Education: Bachelor's degree required.
Experience: Minimum of 5 years of related experience.
Management Experience: N/A
Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
Travel: May involve travel.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
Journalism or broadcast journalism degree a plus.
Recruiting targeted positions, a plus.
Must be a great presenter.
Comfortable navigating community networks.
Feels comfortable in a room of strangers.
Collaborates well with team
Must be a problem solver
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
·Medical, Dental Vision plans
·Health Spending Accounts & Flexible Spending Accounts
·PTO: Starting at 15 days a year; based on type of job and tenure
·Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
·401K with up to 6% match
·Paid Family Leave
·Employee Assistance
·Disability and Insurance: Short + Long Term
·Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Delivers disaster relief and blood services
The American Red Cross provides emergency relief and humanitarian aid by mobilizing volunteers, donors, and staff to respond to disasters and everyday needs. Its main activities include collecting and supplying blood, running disaster response operations, offering life-saving training (such as CPR and first aid), supporting military families, and promoting preparedness in communities. The organization works by coordinating volunteers, managing blood banks and donation drives, deploying resources during emergencies, and teaching people essential emergency skills. What sets it apart from many other aid groups is its nationwide network and established infrastructure that combines disaster response, blood services, and preparedness programs under one umbrella, backed by a steady flow of donations and volunteers. The goal is to prevent and relieve human suffering by being ready to help at any time, at home and around the world.
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