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Q2Impact

Global monitoring, evaluation, and learning consultancy

Knowledge Management Analyst

Data ManagementConfirmed live in the last 24 hours
Full-timeWashington, USANo salary listedIn-person

About the Job

Requirements

  • At least five years of experience applying enterprise Knowledge Management, including knowledge lifecycle management, knowledge architecture alignment, metadata and taxonomy application, knowledge product development, knowledge stewardship, and knowledge management governance support.
  • Possess one of the following certifications: KM Institute Certified Knowledge Manager or Certified Knowledge Specialist; American Productivity & Quality Center Certified Knowledge Manager; US Army Knowledge Management Qualification Course; or the Air Force Knowledge Management Specialty Code AFSC 3A0xx/3D0XX.
  • Hold a BA or higher degree in Organizational Learning or Library Science.
  • Have basic proficiency in SharePoint Online 365, including lists, information architecture alignment, and content lifecycle management.
  • Have experience supporting knowledge management governance structures, conducting knowledge management maturity assessments, developing knowledge management recommendations, and enabling cross-functional knowledge sharing and communities of practice.
  • Have experience managing stakeholder engagements, training personnel on knowledge management principles, and developing curriculum using learning management system platforms.
  • Have knowledge of gathering knowledge management business requirements.

Responsibilities

  • Assist in designing, configuring, and continuously improving the National Guard Bureau Knowledge Management System, ensuring alignment with knowledge management governance, business processes, and enterprise collaboration requirements.
  • Support development of content types, metadata schemas, taxonomy structures, and workflow automation within the Knowledge Management System.
  • Coordinate with Enterprise SharePoint Service Representatives and platform engineers to implement knowledge-management-aligned technical solutions.
  • Facilitate ingestion, review, publication, and lifecycle monitoring of documents and knowledge assets.
  • Apply standardized metadata, taxonomy categories, and retention attributes to ensure content traceability, discoverability, and compliance.
  • Conduct recurring content audits to validate accuracy, relevance, and alignment with current policies and operational practices.
  • Support archival and disposition processes in accordance with National Guard Bureau retention schedules and governance directives.
  • Lead or support structured knowledge-capture activities, including interviews, after-action reviews, lessons-learned sessions, and process documentation.
  • Translate raw data into validated, reusable knowledge products for enterprise consumption.
  • Promote knowledge management best practices across National Guard Bureau directorates and mission partners.
  • Provide guidance and training to end users on knowledge management processes, metadata standards, search optimization, and Knowledge Management System functionality.
  • Develop job aids, standard operating procedures, quick reference guides, and training materials to support enterprise adoption.
  • Serve as a liaison between users, subject matter experts, and system administrators to resolve issues and improve user experience.
  • Monitor Knowledge Management System usage metrics, search analytics, and content performance to identify gaps and opportunities for improvement.
  • Produce dashboards, reports, and recommendations to support knowledge management governance and leadership decision-making.
  • Ensure data quality and consistency across all knowledge repositories.
  • Support structuring content, metadata, and taxonomies to enable future AI-enabled capabilities such as Retrieval-Augmented Generation.
  • Organize knowledge assets to support machine-readable classification, traceability, and authoritative sourcing.

Desired Qualifications

  • Prior support to federal agencies or large enterprise knowledge management programs.
  • Familiarity with National Guard Bureau mission sets, organizational structure, and collaboration requirements.
  • Experience supporting content governance, enterprise search, or structured knowledge-capture activities.

About the Company

Q2Impact

Global monitoring, evaluation, and learning consultancy

Q2Impact helps public and private sector organizations improve performance and manage results through a systems approach. Its offerings include monitoring and evaluation, global health solutions, organizational development, knowledge management and learning, and data-driven innovation. The company integrates evidence-based methods with organizational development to turn complex data into actionable insights, using multidisciplinary teams across sectors like health, security, agriculture, economic growth, governance, and education. With work in more than 95 countries (active in 43), its unique capability mix and global reach set it apart from competitors by delivering integrated services that connect measurement, learning, and data to drive impact. Its goal is to advance global development outcomes by making data and insights practically usable for decision-makers and stakeholders.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Court House, Virginia
Founded
1998

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