Client Service Representative
Cottingham & Butler
Client Service Representative
Cottingham & Butler
Independent broker delivering P&C & benefits
What our Client Service Representatives do and why it’s important:
Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative, you will work directly with our clients to help keep their accounts up to date. You will make a direct impact on a daily basis by carrying out the top-tier services that define Cottingham and Butler.
In practice, the core activities of your job will be to:
· Ensure that client accounts are up to date so they can continue to operate
· Build relationships with clients through friendly interaction, timely execution of requests, and close attention to detail
· Consolidating and communicating important information by putting together reports
Video Overview: Click here to watch an interview with an actual Client Service Representative.
Strengths and skills necessary for success in the role:
Our outstanding team of Client Service Representatives are one of the main reasons we have a client retention rate well above the industry standard. Because you will be in such a key role, there are several important characteristics we look for: outstanding communication and interpersonal skills, the ability to handle and prioritize many different tasks, the ability to work well under pressure, and strong attention to detail.
If you come from an insurance background that’s great! However, we understand that most people don’t which is why we are willing to train you on the technical details. It’s more important to us that you embody the right personal characteristics. While we don’t expect you to be perfect in every aspect of the job right away, the aforementioned traits are essential for success in the role.
Full-Time Benefits - Most benefits start day 1
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Independent broker delivering P&C & benefits
Cottingham & Butler is a large, privately held U.S. insurance broker focused on property & casualty and employee benefits. It helps clients manage risk by assessing needs, designing and placing insurance programs with carrier partners, and providing ongoing advisory, service, and claims support. Compared with competitors, it differentiates itself through its independence (not owned by carriers), scale, and a promise of consistent, improved outcomes—articulated as Better Every Day: better advice, better service, and better ideas than peers. The company emphasizes challenging conventional wisdom, innovating its services, and improving client results as it grew from 1887 to become the 3rd largest independently held broker. Its goal is to deliver measurable value for clients every day, helping them reduce risk and optimize benefits while maintaining strong growth and industry expertise.
Explore more opportunities at Cottingham & Butler